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Find a Location

Riverside Auto Market has 1 locations, listed below.

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    Business ProfileforRiverside Auto Market

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    18820 Van Buren Boulevard, Riverside, CA 92508
    BBB File Opened:
    4/6/2022
    Years in Business:
    4
    Business Started:
    8/14/2020

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/19/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    Purchased a car on 7/3/24 I was let leave for one without being fully financed. From start I was treated poorly. I gave them 2500 they wanted 500 more in 2 weeks . Perfectly fine!! The day I left I was threatened with the police saying they were going to file a police complaint for them accusing me and being wrong of falsifying my stubs. As of yesterday Ive been discriminated. Talked about poorly. My kids my mother my credit my life my mistakes *** made that they know nothing about and threatened and lied to even after my car got financed by a company called time finance. They have ********************************************************************** theyre reviews they still poorly talk about the customers and put theyre business on the internet. Before I was financed I offered to bring them their car back and get my money back because of the harassment I kept going through. Them trying to lie and tell me I was financed through them ( lies) theyre not in home financed. But was told I was financed by them so they didnt have to cancel it. Refused to give me my contract told me if I want my contract go get an attorney. Never was giving a copy of my contract before I left was lied to and told it will get sent in the mail when I left. But its been 2 weeks still havent received that. Even told me if they take my car I wont get my belongings for a long time just being spite ful. I got in contact with time finance and was told my loan is finalized as of yesterday so they are harrsssing me for no reason on time of lying to me just to get free extra money out of me. This company is terrible and they are very very disrespectful and very unprofessional and very discriminating Im a young pregnant girl and they still try to treat me terrible. I even cried on the phone yesterday and they told me I must look dumb over the phone crying.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Scott B

    1 star

    03/22/2023

    I went in to see about purchasing a car. The owner wouldn't let me take it for a test drive until I returned with cash, and because I would never buy a car without a test drive I agreed to return. A few days later I returned and did the test drive. As I inspected the vehicle in the sunlight I noticed many paint defects and what appeared to be a repaired fender. There were also wires hanging from below the front bumper with electrical tape hanging off. I thanked the salesman and told him I would have to think about the asking price because of the condition of the vehicle. He asked if I could wait for the owner, I said sure. The owner came out asking me to go inside to start counting the cash, I told him because of the visual problems I would have to think about it, while I was holding the wires in my hand. He became belligerent calling me vulgar names and telling me to get the F off his lot. This was the most inappropriate example of a business owner I have ever experienced. He continued yelling and embarrassing himself as a business owner in front of his employees as I left his lot. I have never experienced such disregard for professionalism. Everyone should know what type of business this guy is running.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

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