ComplaintsforJB Cushion Manufacturing

• Initial Complaint

  05/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 4/12/24 we placed an on-line order with Cushion Kings in ************. It was for a total of 12 replacement cushions and totaled $1822.50. We received the order acknowledgment on the same day the order was placed & our Paypal account was charged the full amount. The acknowledgement said we would be receiving our order May *****. We have called and emailed multiple times for the status of our order. No one answers the phone, no one calls back, no one responds to our emails. I am very frightened we have been taken!Please help in any way you can. We are desperate for answers and would just like to receive our order.

  

  Business response

  05/25/2024

  We have refunded order to customer material selected was discontinued. We are happy to expedite production on a new order if material is available and ship it within a week. All depending on customer.

  Customer response

  05/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Please ask the merchant to process full refund ASAP to original form of payment.  I do not want to do any further business with them.

   

  Thank you.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed and paid an order in January 28,2024, and it should have already. been received. The site says "processing" I have sent 2 emails asking for an update, I have tried calling them and messaging via FB, but have not received a reply. From other reviews and complaints I see this seems to be an ongoing problem with this company.

  

  Business response

  05/11/2024

  Your order had been shipped and your status has been updated you should have received email of order status change.
  

  ups  1ZA816G70310589180

• Initial Complaint

  04/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 10/8/23 I ordered 4 custom chair cushions for a cost of $1,092.96. My credit card was charged that day. The confirmation email estimated arrival between 11/24/23 and 12/4/23. It is now 4/2/24 and I have not received the cushions, nor have I received a response to several emails and phone voicemails requesting an update.

  

  Business response

  04/02/2024

  Good day.

  we will be shipping this order expedited tomorrow thursday. We where just replying to your email but will do it through this medium. Your order should be with you no later than this week. We are also going to refund 15% of your order once delivered. 
  

  there was a delay on dryfast foam which you selected. 

  Customer response

  04/05/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I just want to know what I do next if I actually never receive the items as promised.  Do I need to file another claim?  I am hoping I do get the cushions but I do not have a great deal of faith this will actually happen.    Thanks for your help.

  
  ******

• Initial Complaint

  04/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In early January 2024, I reached out to Cushion Kings via their website to order replacement patio cushion covers. I sent the company $1,100.00 via Square for an order of new Sunbrella cushion covers. I sent my old cushion covers to Cushion Kings (with a prepaid shipping label they provided) to use as models for the new covers. Subsequently, I heard from them only when I reached out via email to get updates on the covers and when they would be shipped. Last week, I sent both an email and left a VM on their business line requesting a firm shipping date and heard nothing back. As of today, I have requested reimbursement to my **** card from Chase for the $1,100 and have still heard nothing back from Cushion Kings. My guess is that this is a bogus business venture - their website is ***************************************. I would like this company investigated and would like a report back from BBB. Thank you, *************************

  

  Business response

  04/08/2024

  Good day.

  We where ready to ship order and we got a message that you initiated a charge back with your card and we are holding back order if your going to want the refund or if you want us to ship order we need for you to tell your bank to stop chargeback. We are happy to offer a 20% refund of order and ship order out but for this we will need a letter of cancelation of chargeback so we can proceed and ship items. Please provide feedback we are happy to refund order also we have no intentions of keeping your money. 

   

   

  Customer response

  04/08/2024

   I am rejecting this response because:

  1. Cushion Kings did not reply to any of my efforts to reach out - via both phone and email - before I filed the complaint with BBB and asked **** to refund my money.

  2. I submitted this order in January and after 4 months now have zero faith that it will be actually delivered. If you were planning to ship me the order, why didn't you email me to say that when I wrote via email on March 26th that I was filing a complaint with the BBB?

  3. I will not rescind my complaint until I have 100% ACTUAL proof that my order for 8 cushion covers will actually be delivered to me. At this point, saying that the covers were going to be shipped when you received notice of my complaint seems 100% false to me. Provide me with 100%, air-tight proof that I will get my oder and I will THEN rescind my complaint.
  
  

  
  

  

  Business response

  04/11/2024

  Refund had been accepted on our end to your card provider. You should have your money back within the next few days. We had no more time to respond to your payment dispute and we cannot ship something and then payment dispute goes in your favor we are out of product and no payment. We are happy to make arrangements to ship items if we arrange payment with discount included we can go ahead and ship items. 

  Customer response

  04/12/2024

   I am rejecting this response because:

   

  There is a very simple way to resolve this issue;
  

  If it is true that - as per your first response to my BBB complaint - you were "ready to ship the order" when you heard of the charge back request, then apparently the eight cushion covers are completed.

  I will remove my chargeback request to ****** minus the 20% offered discount - once you do the following THREE things:

  1. You provide visual proof that all eight cushion covers have been completed - using Sunbrella Bliss Onyx #****** fabric - by attaching PHOTOS of all 8 new cushion covers in your  response to his message.

  2. You provide a PHOTO of the 8 old cushion covers that I sent to you to use as patterns that you will be sending back to me.

  3. You provide a PHOTO of the shipping label that will be used to send the 8 NEW and 8 OLD cushion covers back to me.

  Once these things have been completed, I will remove 80% of my chargeback request.

  If you are NOT able to do these things, I will not remove my chargeback request and will insist that my 8 OLD cushion covers be returned to me via UPS.

  Thank you,

  ******

  
  

  

  Business response

  04/19/2024

  No customer submitted a chargeback with their card provider which we have approved and they will get their money back. We has asked if they where interested in the product that we could offer a 20% refund to original form of payment and for us to ship products, but since she had done a charge back we no longer can control the 20% refund since her bank took the whole amount. We are happy to make arrangements to have customer pay the new amount with discount and ship products.

  we cannot ship the items before payments since there is no guarantee customer will pay after getting items. We would be lucked out of item and money. 
  

  So for now they have received a full refund due to chargeback with their card carrier.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Business has failed to comply with any of the previous agreements it accept from the BBB.Specifically complaint: 20432757.Cushion Kings last agreed to refund our purchase price for their product. We have yet to see that refund nor have they made any attempt to communicate with us. Please remind them that they have failed to comply. Thank you.

  

  Business response

  10/18/2023

  Funds have been refunded. Like stated in previous conversations. See images.

  Customer response

  10/25/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Approx. April 27, 2021, I ordered exterior furniture cushions. On July 7, 2021, we were informed the order shipped. We received the order on or about July 9, 2021. On July 15, 2021, we informed Cushionkings that the cushions did not have ties on them. We requested ties when ordered, and we sent Cushionkings pictures of the cushions they sent us evidencing no ties on them. On July 20, 2021, Cushionkings acknowledged it was their mistakes and we can keep the existing cushions and they will make the entire set of cushions with ties on. The fabric is backordered so it may be as late as November 2021 before we receive correct cushions. Having received no communication from Cushionkings from November 2021 to March 30, 2022, it is quite appalling. On March 30, 2022, and April 4, 2022, we sent follow up emails asking status of cushions with ties, and we received no response. We also made numerous phone calls and received no response. My designer, **** Burns of Design Solutions by ****, LLC, placed the order and paid for the order on April 27, 2021 with her credit card. The cost of the cushions that should have ties on them is $1006.72 plus tax, and this is the amount of refund that I am seeking. The cushions were delivered to my home at **** ******* Rd, St. Louis, MO *****. We ordered additional cushions that were correct and we are not seeking any restitution for the correct cushions. I have attached copies of email correspondence with Cushionkings. If you have questions, please feel free to call me at ###-###-#### or email me at ************@gmail.com. Thank you for your consideration.

  

  Business response

  05/04/2022

  Good day.

  We have worked on this issue for this customer.

  We are sending them a check with full refund like they requested. There are material shortages we cannot control to keep customer happy we rather offer full refund.

   

  Customer response

  05/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17072116, and find that this resolution is satisfactory to me.

  
  

  **** *******

  ###-###-####

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩