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Find a Location

Canyon Crest Dental has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCanyon Crest Dental

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Dental Services

    Business Details

    Location of This Business
    5225 Canyon Crest Dr STE 209, Riverside, CA 92507-6323
    Years in Business:
    44
    Business Started:
    10/1/1979
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 28044 for this business, issued by Dental Board of California. The expiration date of this license is 4/30/2026.

    These agencies may include:

    Dental Board of California

    1432 Howe Ave Ste 85-b

    Sacramento CA 95825

    (916) 263-2300

    http://www.dbc.ca.gov

    BBB records show a license number of 9921 for this business, issued by Dental Board of California. The expiration date of this license is 4/30/2026.

    These agencies may include:

    Dental Board of California

    1432 Howe Ave Ste 85-b

    Sacramento CA 95825

    (916) 263-2300

    http://www.dbc.ca.gov

    BBB records show a license number of 1062 for this business, issued by Dental Board of California. The expiration date of this license is 4/30/2026.

    These agencies may include:

    Dental Board of California

    1432 Howe Ave Ste 85-b

    Sacramento CA 95825

    (916) 263-2300

    http://www.dbc.ca.gov

    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Craig Merrihew, DDS, A Professional Corporation
    Business Management
    • Dr. Craig Merrihew, President
    • Ms. Peggy Jacobo
    Contact Information

    Principal

    • Dr. Craig Merrihew, President

    Customer Contact

    • Ms. Peggy Jacobo
    Additional Contact Information

    Fax Numbers

    • (951) 686-4724
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/20/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I WAS TOLD BY CANYON CREST DENTAL THAT I NEEDED TO HAVE IMMEDIATE EMERGENCY SURGERY BECUASE OF AN INFECTION THAT WAS LEADING TO MY BRAIN AND WAS GOING TO POTENTI**** KILL ME. I AM A SINGLE MOTHER OF A 4 YEAR OLD GIRL AND OF COURSE I AM GOING TO DO WHATEVER IT TAKES TO TAKE CARE OF HER. CANYON CREST DENTAL DOES NOT ACCEPT MY INSURANCE AND TOLD ME THE SEVERITY OF MY SURGERY COULD ONLY BE DONE BY THEM. I GOT 2 SECOND OPINIONS AND ALTHOUGH THEY DID NOT REFUSE, THEY OTHER DENTAL PRACTICES WERE EXTREMELY UNDERQUALIFIED OR TOLD ME TO GO FIND SOMEONE ELSE BECAUSE THE SURGERY WAS TOO SERIOUS FOR THEM TO DO. SO I HAD TO TAKE OUT 3 LOANS ON TOP OF SPEND ALL MY SAVINGS AND PRE PAY CANYON CREST DENTAL FOR PROCEDURES I DID NOT HAVE AND STILL HAVEN'T HAD AND THIS WAS BACK IN NOVEMBER 2021 WHEN I WAS HAVING A LITTLE PAIN. IT IS NOW MARCH AND CANYON CREST FILLED OUT AN APPLICATION WITH **** BANK FOR MY SURGERY, ONLY APPROVED ME FOR $25,000 WHEN MY CREDIT SCORE WAS OVER 750 AND THE ENTIRE SURGERY WAS GOING TO COST ME OVER $67,000 OUT OF POCKET. I STILL DON'T HAVE ANY CLINICAL NOTES, I STILL DON'T HAVE ANY RECEIPTS OF THE SERVICES THAT WERE DONE, WHICH I WAS TREATED HORRIBLY AND NOW I AM HERE IN 10 TIMES MORE PAIN THAN I WAS BEFORE, AND MY CREDIT IS DESTROYED AND MY AND MY DAUGHTERS LIFE IS DESTROYED. CANYON CREST DENTAL WILL NOT PROVIDE MY MEDICAL RECORDS OR MY PAYMENT RECORDS AND I HAVE BEEN REQUESTING THEM SINCE NOVEMBER 2021 ALMOST EVERY WEEK TO DATE. THE STAFF ALL TOLD ME INCORRECT INFORMATION, THEY LIED TO ME, THEY TOOK ADVANTAGE OF ME AND THEY TOOK PAYMENTS FROM MY CREDIT AND DEBIT CARDS WHILE I WAS SEDATED. IF ANYTHING, I HAVE MORE PAIN AND ISSUES THAN I DID BEFORE GOING TO CANYON CREST DENTAL. I WANT A FULL REFUND AND I WANT ALL LOANS I HAD TO TAKE OUT TO BE OFF MY CREDIT REPORT BECAUSE THEY HAVE RUINED MY LIFE.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Al B

    1 star

    09/08/2023

    Do you enjoy shopping for a used car?At one time, I believe this was one of the premier dental clinics in *********. Perhaps the Inland Empire. In my opinion, not anymore. If you want to be treated and shuffled around like a buyer at a used car lot then this is the place for you. Im tired of the shuffle, Ive moved on. You might consider the same. All this is just my opinion. Your experience might be different Do you want to risk that? *** never been involved with a doctor who worked as hard as Dr. **** and the staff to not treat a patient. Strange behavior indeed.Regards,Al B

    Local BBB

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