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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a call from collections company starting on May 7, 2024 namely from the compliance manager *****************. Since then he has called multiple times. When he couldnt reach me he called my grandparents house, a house which I havent lived in for 10 years, twice and he also called my mothers personal phone number twice. Im not sure how he got those numbers when I did NOT give them to him.Business response
05/20/2024
Yes, we did call ************** on the 7th of May. She stated that her aunt had been making payments to the school. We received a call back from ************** who said her aunt was not going to help her with this matter.
The last payment my client received was back in 02-10-22. ************** requested a few days to see what she can do to take care of this matter. We gave her a week. We called and were not able to reach her, therefore we had our research department find another number through public records. We did leave a few messages just asking if ************** could return our call. We have sent over the signed contract and a copy of her student ledger which reflects all the payments made on file. She keeps saying she never signed the contract.also she claims to have a different balance than the one we discussed. We have not seen that document as of today.
Customer response
05/21/2024
I am rejecting this response because:
I never said I that had never signed a contract. I said that I never had an exit or next steps interview, nor does it say anywhere in the contract that I had a certain amount of time to pay any remaining balance if I stopped or wasnt going. And Im not pleased they called other numbers without me giving them or having my consent to obtain them.Initial Complaint
11/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was contacted by one of the rep from this company about a making a payment on old bill. I have never of the company until 10/28. During that the rep spoke about my credit. Which I didn’t give permission for them to pull. I later found out on experian that they did a hard inquiry. I don’t appreciate this at all and I want it removed.Business response
11/08/2021
November 8, 2021This is email is in respond to the complaint against JW & JW Inc. According to the notes Ms. ***** signed a contract with our client that she understoodthat if her account when into default her account would be sent to collections, Our client had been trying to reach Ms ***** since 2019.. Ms *****account was put in default by our client in September 2021. We made an inquire on Ms ***** credit report to start the collection process. Our client has theright to pursue the collection process to recover the past do balance. This is the reason why JW & JW made an inquire on Ms ***** credit report becauseshe is in default with our client.The Compliance Department at JW & JW IncCustomer response
11/09/2021
I am rejecting this response because: I was not contacted by their client since 2018. There client has not truthful with them. I was contact by this company under false information from their client.
Business response
11/11/2021
The fact is Ms ***** has not made a payment since 10-02-2018 our client has the legal right to start the collection process. Ms ***** left school in 2019 she was aware she had a balance that was due.upon leaving school. Ms ***** has been given every opportunity to resolve this matter before it was send to collection. Our client has the legal right to send any account that is in default to collections.The Compliance Department at JW & JW Inc
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Contact Information
17130 Van Buren Blvd Ste 227
Riverside, CA 92504-5905
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.