ComplaintsforAllure Lash & Beauty Bar
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Complaint Details
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Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This business sold me a certificate for lashes that was valid for one year. The expiration date for the certificate was 7/2024. When I called the business in January to make my appointment, I could not reach anyone by phone, social medial or in person. When I tried to contact them on social media, they blocked me. Their phone number is disconnected and their website is down. It is so unprofessional to sell certificates for a service the business did not intend to fulfill. The business made no attempts to contact me to fulfill the service prior to their closure and they have gone out of their way to avoid addressing the issue. This is fraudInitial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In April my eye got a aye infection y reporter to the owner, that the glue hurt my eye, that I will take care of the damage, I just notified her assistant ********************* and her same day, I let them know that I wont came back since this was a second time. Ti cancel my contract, that I will not ***** charge on damage. One month ago I called mis *********************** owner, and refuse to give me mi contract or las visit or cnselo mi contract. Plas she keep taking money out of my bank iligaly, I called today for best time for my to pic up my contract, she told me to send my lawyers. Mis ****** is been collecting $145.99 monthly whit out my ahutorization. Please help me information what I need to do next, they refused to provide me whit my contract . What are my rights as a costumer, ? I sent you the payment of July 2023 August 2023 plus I need to look for **** June , September and October . ****** refused to cooperate if I dont sent a lawyerBusiness response
10/19/2023
Oh, we did not receive a cancellation request from her. She needed to send us a cancellation request in writing we never received it. I did go ahead and cancel her membership for **********. She intern calls me and threatened me that she has attorneys involved. Thats why I told her to have her attorneys contact me if shes going to go through an attorney. Once she mentioned attorneys, I didnt know longer wanted to speak with her. I have that right. Her contract has been canceled. But she wanted a refund for all the time she was charged for her membership which I told her we dont give refunds because she did not cancel her contract in writing.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.