Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Riverside Inn & Suites has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRiverside Inn & Suites

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10705 Magnolia Ave, Riverside, CA 92505-3040
    BBB File Opened:
    5/24/2017
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/09/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    8-8-2023 I made reservations at ***** ******** ** ** ********* ** Riverside Inn & Suites. As I enter the room the room in itself was just nasty. Holes in the wall, baseboard were dirty curtains had holes, there were no towels. I pulled back the sheets and I saw a lump of hair, the mattress was too nasty to sleep on. I went into the bathroom and the curtains and rod fall. Behind the door i found a pair of women's bloody panties the vent fan in the restroom has no covering. After about 20 minutes I went and told the manager to come view the room. I showed him what found and he said he will have some fix the problem. I told him to just return my money I pain for two day. He refused to, in told him my wife and I will not one night in that room. He said he will give me only half of my money back. I told him I was there for only 20 minutes. He was trying to hold me hostage by not returning my full amount of $185.00. I noticed he has drug people working and cleaning i not this because i saw a worker doing drugs on the side of the building as he swept the parking lot. The manager kept half of my money and we didn't even stay onsite. I booked a room at the Roadway Inn that night. I want this place to be investigated for health code violations and unfair business acts.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Justin N.

    1 star

    10/24/2022

    IF I COULD PUT A NEGATIVE AMOUNT OF STARS, I WOULD IN A HEARTBEAT!! My 3 year old son woke up last night screaming bloody murder! He had woken up because a COCKROACH WAS CRAWLING ON HIM!! Then the next morning my wife had a roach fall from the ceiling on her head! There was roach poison all over the room, someone’s blood smeared on the walls and dead bugs EVERYWHERE. When we told the hotel employee what was going on and what had happened, he said “we’ll, what do you want me to do about it?” We replied, “either a full or partial reimbursement/refund” to which he said “no, we’re not doing that. And you need to check out.” Needless to say, we’re filing a civil case against the hotel and suing them.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.