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ComplaintsforDirect Iron Works
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Complaint Details
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Initial Complaint
06/29/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
On the 30th of April 2024 direct Iron Works **** is his name. Agreed to the fabricate and install new gate on May 11th of 2024. He has not been back he does not pick up his phone. I went back to the shop I asked for him worker says he doesn't know where he's at. I've been to the shop several times he takes his business sign off it's in paper and put it back on I got photographs of his business is still active. I left him a message that I want my $800 deposit I gave he has not returned my calls. It is not June the 29th of 2024. I have a signed contract by himInitial Complaint
09/28/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On 9/28/2023 ********************* of Direct Iron Works agreed to built and replace a stair rail in my home. Work was to be completed on 9/16/2023. *************** requested a deposit of $980.00 which would be 1/3 of the costs. I wrote *************** a check for $980.00 and he cashed the check. *************** has not been back and now refuses to send me back the deposit or to do the work. We signed a contract and he is not going to do the work or refund the deposit.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.