ComplaintsforBMS Motorsports, Inc.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I own a BMS Colt 700 EFI S2 LSX and there are mechanical issues with it. The engine light is one and the code indicates to have it serviced by a BMS repair shop. I have attempted to contact the company several times via phone and email. No one answers the phone, mailboxes are full and some extensions are disconnected. Emails have gone unanswered as well despite multiple attempts. The *** is just a year old and it cannot be repaired without additional information from the company. Please help!

  

  Business response

  08/20/2024

  I have contacted them today 08/20/2024 and referred them to a few different repair shops. I also let them know the unit is no longer under warranty so they are free to take it wherever they would like and have whatever they want done to it . 

  Customer response

  08/20/2024

   I am rejecting this response because:
  
  The names he gave me 

  one business is no longer in business the other does not repair BMS products. While I am not opposed to using any repair center due to the lack of information available about the diagnostic code no repair centers are willing or able to diagnose the issue. All the information in their product manuals states to bring it to a BMS dealer/ repair center and does not offer any information on what the issue is. Also the agent from the company hung up after giving me the names only of the suggested sites not allowing me to ask what the issue might be or if I could get any additional information about the diagnostic code. 

• Initial Complaint

  07/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed my order on June 24. On June 27 I received my order. The carburetor I received is not the one I ordered. I emailed customer service advising of the wrong part received. I ordered part number STCN176F17-6, a 50cc carburetor. I received a 150cc carburetor that is too big. I reached out to the company about the issue including picture. I received an email back later the 27th asking Can you please send us a picture of the one you need? in which not even an hour later I sent a screenshot off their website the exact part I ordered. I received no response. I followed up July 1st with another email. There response on July 2nd was ALL SCOOTERS RUN W THE SAME CARBURETOR . I replied with the facts the part you sent is not for a 50cc scooter like the one I ordered. The one they sent is for a 150 cc scooter and is to big. On the same day I sent two pictures showing the difference. I called multiple times with no-one answering the phone. received no response. July 8th I sent another email that I have now called multiple times with no answer and would just like to get the right part to fix my moped. It has been over a week now going back and forth with little to no resolve of the problem at hand. The carburetor I ordered was part number STCN176F17-6. A 50 cc carburetor for the Tuscan 50 moped. The carb I received is a 150cc I matched to pictures on you website. I would just like to receives the part I ordered. Thank you. On the July 10th I sent another email indicating I just wanted the correct part. I would send the old part back as required if they would get me a shipping labeled. I advised them that I would give them 48 hours to reply before going to the BBB It is know the 17th and I have received no communication from them. I am hoping you can help me to just get the correct part I originally ordered. Thank you.

  

  Business response

  07/23/2024

  Hello, we have been in communications w the customer and letting him know we are currently trying to locate a 50cc carburetor as we no longer carry 50cc units. So its just a finding game at the moment.-Domenic 

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My side by side sheared off 3 of four lug nuts while driving up my driveway. The parts and labor

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a rear axle for my children's bms avenger 150 in December of 2023. The axle I received was not the correct one. I emailed them, and they said they would send me the correct axle with a return label for the incorrect axle. It's been nearly 6 months, I haven't received the correct axle or a shipping label. If you call or email you're told the part is on back order, however the website still says the part is in stock. When asked to talk to someone who can help me with this situation, I was told nobody can help me. All I want is the axle I paid my hard earned money for so my children can ride the machine I paid my hard earned money for.

  

  Business response

  06/06/2024

  Tried reaching customer but no answer. Will be sending out correct part today. 

  Customer response

  06/10/2024

   I am rejecting this response because:
  
  I have not received any emails from BMS,  and I have not received any parts as of yet.  So I am rejecting this response.  If the correct part is sent I will gladly accept.

  Customer response

  06/20/2024

   I am rejecting this response because:
  
  Hi ******,  
  
  The business did contact me to tell me they mailed the part.  I received it yesterday,  and it is still not the part I ordered.  I'm going to email them now and let them know they sent the wrong part again.  Thank You,  **********************;
  

  

  Business response

  06/25/2024

  We have returned email to the customer asking for correct measurements of the part he needs, so we can actually send the correct one this time. Just waiting on his response .

  Customer response

  06/27/2024

   I am rejecting this response because:
  
  The axle I ordered and need is stated on BMS Motorsports Website as 37.5 inches long.  Which also shows a picture with a ruler next to it.  The Website shows the axle as "in stock".

  

  Business response

  07/26/2024

  Hey ****** its *******, with the ************************* case we have already resolved the issue. 
  

  
  

• Initial Complaint

  05/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have ordered and paid for parts trying to find out if theyre going to ship, nobody will answer the phones or emails. Im just curious if theyre still in business.Order # ******

  

  Business response

  08/02/2024

  Hey its *******, i couldn't respond to *****' complaint but we sent him back a check on July, 8, 2024 via usps.
  

  
  

• Initial Complaint

  05/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  02/26/2024: I purchased a *** Stallion 600 UTV enclosure and power steering kit from CMI for $1807.00 at the *** website.03/11/2024: **** tracking # ********************** shows this package was delivered.03/28/2024: I was out-of-town for a while and didnt get to open the box until this day - and I immediately reported to CMI that no receipt came in the box nor parts list or instruction manual. Some parts were wrapped in a black plastic bag material and some parts were freely bouncing around within the box.04/24/2024: After going back and forth with *** Motorparts via email and telephone (*******) attempting to determine how to install the power steering kit and not receiving clear instructions, I ask for an RGA# to return the kit.04/30/2024: Instead of sending me return information in order to return the power steering kit, *** Motorparts requests photos that I've already sent to them including the misaligned parts.05/07/2024: After continuing to receive no installation instructions or video and no direction from *** Motorparts as to where under the hood this power steering kit should be installed - and noting that the power steering motor and control box arrived with no mounting bolts anyway - I once again request to return the power steering kit for a full refund.05/12/2024: Up to the present day I still have not received a response from *** Motorparts to my return and refund request on 05/07/2024.

  

  Business response

  06/03/2024

  I have emailed the customer the office hours as we are off w timing. I have also let our master mechanic knows when customer calls that he needs to instruct him as much as possible via phone to install parts. We also plan on sending the customer a manual if further assistance may be needed. 
  

  
  

  Customer response

  06/03/2024

   I am rejecting this response because:
  
  I tried calling today at 4:37PM PST and there was no answer after 10 rings, which is what I encountered last Tuesday - and there was no prompt that would allow me to enter the ************************************* leave a voicemail for Dominec, which is also what I encountered last Tuesday. The ************** number does not appear to be a working number before or after 5pm PDT.
  
  Anyway, Dominec stepping me through the installation over the phone wont resolve the issue. After all, installation instructions should have come with the power steering kit in *************************** steering kit cannot be installed with the parts it came with as there are no mounting bolts for the pump or the control assembly, and the pump mounting bracket is not for this pump as can be seen in the picture where only two of the three mounting holes in the bracket align with the pump's body. If BMS expects me to make an extra trip to the hardware store then it shouldn't have charged full-price (almost $1,000.00) for an incomplete kit and BMS should have notified me in their advertisement that the kit is incomplete. I wouldn't have paid almost $1,000.00 for an incomplete and misaligned power steering kit. I wouldn't have purchased it at all.
  
  The only resolution for this issue is to email me a pre-paid **** or ********* label so I can send the kit back to BMS.
  I've already received a full chargeback from my credit card company, so if BMS wants its box of parts then all they need to do is send me a label. Otherwise, I have no use for a box of parts and if BMS continues to show no interest in receiving the box of parts back then I'll be happy to take the box of parts to the dumps.
  
  In the future, it is hoped BMS learns that sending the customer a box of parts with no installation instructions or video, no parts list, and no receipt will always result in a BBB complaint, a chargeback from the customers credit card company, and the return of BMS box of parts after BMS sends the customer a return label.

  
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I ORDERED AND PAID FOR PARST. I HAVE EMAILED TWICE, WITH NO RESPONCES AND HAVE TRIED TO CALL BUT BMS NEVER NEVER NEVER ANSWERS THE ****** ALL I WANT IS THE PARTS I ORDERED SO I CAN FIX MY OTRV.I DO NOT WANT WARRANTY MY VEHICLE IS OUT OF WARRANTY'I WAS HAPPY WITH MY STALLION 600 RX-EFI "TILL NOW" IT'S NO GOOD IF YOU CANT GET PARTS

  

  Business response

  05/28/2024

  Issue was resolved. 

  Customer response

  05/29/2024

   Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  65382418A50AF i need to fix this i have come to terms with this business ty
  

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had purchased a brand new side by side for a lot of cash and it started to have issues at only 400 miles on it and bought it in ******************************************************************************* to email BMS warranty company and tell them whats going on. After doing so on 5/4/23 it was a back and forth of to do this and do that after done so they informed me to take it to a local shop. It has been there for 3 weeks and they have not answered any of my emails or calls and my mechanic is just not knowing what to do because its under warranty. I use this vehicle for my farm and have been out of a machine for almost 5 months and they have not helped me at all. Im in desperate need of help because I spend money and its hard for me to come by that much. I have email receipts and anything you need for help. Thank you

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchase a reasonably new Colt 700 LSX 4s. I immediately experienced a problem with the Colt popping put of gear in reverse. When I backed up any type of incline the vehicle bangs hard and jumps into neutral.I waited a month to get it into the only service center I could find that would work on it. The mechanic diagnosed the problem as internal transmission issues and that it in their opinion it is a manufacturing defect in the transmission. If you look at the picture of the mechanics manual I purchased, the manual says worn gears, worn shift drum, worn gear dog, or is improper thrust play.Since this has only 193 miles on it there should be no "worn" internal transmission parts and if it is "improper thurst play," that's set from the factory. Meaning this is a manufacturer's defect in the transmission which is specifically identified in the mechanics manual. That incates that BMS is aware of such that problem. BMS claims it has no knowledge of the problem (see response) and that it's out of warranty. No, this is a defective item from the manufacture that no one caught sine it was barely driven. The attached documents show the diagnosis of the mechanic who worked on the unit and it is their expert opinion that this is a manufacturing defect.This manufacturing problem needs to be reconciled by BMS. The mechanic informed me the cheapest option would be to replace the entire engine and since that's $5600 and due to a manufacture defect I seek a resolution on the matter.

  

  Business response

  10/05/2023

  *****,

  In our opinion we think that  you change gear while you are driving position.

  Due to policy, this unit purchased on 07/09/2022 .The warranty is over.

  We recommend link shaft adjustment.

  We will contact *********** shop to see how we can help.

  Customer response

  10/06/2023

   I am rejecting this response because: The tech manual specifically identified 4 main reasons why the vehicle would jump out of gear. Those reasons are because internal transmission parts are worn and one that denotes that it is improper thrust play. Here, the company is claiming it was caused by changing gears while moving and suggests to adjust thurst play, which is set by the factory. If this was damaged by misuse it would have issues in all gears not just reverse. Furthermore, the fact that the company is aware of the jumping out of gear issue in its manual indicates that it is a known issue. This vehicle has only been driven 193 miles and it is the expert opinion of the mechanic, who actually inspected and identified the problem, that the problem is a "factory defect." BMS has rendered its "opinion" without even inspecting the vehicle? This indicates that is simply trying to obsolve itself of liability for what is a factory defect. 

  The company has (so far) indicated that they would provide a motor (which includes the transmission) but would not pay to install it. Therefore, we have not reach an amicable resolution. This is not a "warranty" issue, it is a known factory factory defect that must be rectified.

  This issue remains unresolved.
  

  
  

  Customer response

  02/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a 2023 Sniper T-350 and received a 2022 model. This UTV has never run properly and does not run at all now. ****************** will not send us a 2023 model nor are they trying to make this right.

  

  Business response

  10/10/2023

  As for the refund you need to take that up with ******************. They are the business that you purchased your unit from.

   

  Thank You 

  Customer response

  10/11/2023

   I am rejecting this response because:  ****************** is licensed to sell YOUR products.  It is up to you to make sure your dealer does the right thing.  
  
  
  

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