Business ProfileforBike Now Motorsports

On June 3rd I ordered an incorrect part from their **** store. I asked to return it and they said yes send it back. I returned it to the shipping address from which I received it on June 16 and it was delivered on June, 19 at 12:48pm and signed for by KCARROLL. After hearing nothing for several weeks I contacted them. They said I needed to go through the **** return system, of which I was unaware and they had not told me that. They said the address I returned it to was a brokerage house for them called Parts Unlimited. I contacted ************* at Parts Unlimited, ************ and provided him with the tracking number - ************. He said they had indeed received the item and had placed it back in stock. I contacted ******* again telling them that information. They said they knew nothing about it. I spoke with ************* again who put me in touch with ***** in their **************************** She said they had issued a refund to ******* and provided me Reference #******. I provided that to BikeNow with no response. I spoke with ***** again today who said she could not provide the actual refund information and referred me back to someone named ******* at Bike Now, whose number is ************. Their Parts Unlimited dealer number is BIK 249. I have reached out to Bike Now several times and have gotten no response from them since July 26. I have verbal confirmation from Parts Unlimited that they received the return and issued a refund to Bike Now. Bike Now has refused to confirm that and is not returning my money. I can provide proof of purchase from **** as well as confirmation from ***** that the package was returned. I can also provide all of the communication I have had with Bike Now. Please help me get the refund I deserve. Thank you.