ComplaintsforBike Now Motorsports

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 3rd I ordered an incorrect part from their **** store. I asked to return it and they said yes send it back. I returned it to the shipping address from which I received it on June 16 and it was delivered on June, 19 at 12:48pm and signed for by KCARROLL. After hearing nothing for several weeks I contacted them. They said I needed to go through the **** return system, of which I was unaware and they had not told me that. They said the address I returned it to was a brokerage house for them called Parts Unlimited. I contacted ************* at Parts Unlimited, ************ and provided him with the tracking number - ************. He said they had indeed received the item and had placed it back in stock. I contacted ******* again telling them that information. They said they knew nothing about it. I spoke with ************* again who put me in touch with ***** in their **************************** She said they had issued a refund to ******* and provided me Reference #******. I provided that to BikeNow with no response. I spoke with ***** again today who said she could not provide the actual refund information and referred me back to someone named ******* at Bike Now, whose number is ************. Their Parts Unlimited dealer number is BIK 249. I have reached out to Bike Now several times and have gotten no response from them since July 26. I have verbal confirmation from Parts Unlimited that they received the return and issued a refund to Bike Now. Bike Now has refused to confirm that and is not returning my money. I can provide proof of purchase from **** as well as confirmation from ***** that the package was returned. I can also provide all of the communication I have had with Bike Now. Please help me get the refund I deserve. Thank you.

  Customer response

  08/25/2023

  I have uploaded my **** receipt from BikeNow Motorsports along with all correspondence I have had with them.

  Business response

  09/04/2023

  This buyer made a transaction on our **** store. The buyer did not follow **** return policies. Per **** return policies buyer must use the return shipping label we provided that was uploaded to the **** return request. This buyer did not follow those rules. Per **** policies if a buyer does not follow correct procedures, we the seller have no requirements to further help this buyer. By conducting themselves in the way that they did, this buyer forfeited all **** protections in regards to receiving a refund. This buyer per **** policies is required to ship the product back to our business location. This buyer did not do so and did not use the return shipping label we provided. Per **** policies for returns if the buyer chooses to use their own shipping method they forfeit all protections and all responsibility falls upon them. As the attached photos show for the **** case return request.
  Case details Outcome
  The case was decided in your favor.
  The buyer did not return the item to you within the required timeframe. This case will not affect your seller performance. Any feedback left for this transaction will be removed.
  

  Customer response

  09/05/2023

   I am rejecting this response because:
  
  Yes, I admit that I mistakenly did not follow the **** return procedures. I did make every attempt to correct the mistake by contacting BikeNows distributor, Parts Unlimited, where the parts were returned to and twice getting verbal confirmation that they received the parts, had put them back into their inventory and issued a credit to BikeNow. I have provided printed proof of the delivery receipt and the two contacts at Parts Unlimited that confirmed the receipt of the parts and refund to BikeNow. I feel that ******* is unfairly keeping my funds due to a technicality of which I have made my best efforts to correct.  I feel they have been extremely uncooperative in this matter and are conducting unethical business practices in this instance.

  Business response

  09/10/2023

  This buyer did not follow the policies of **** as weve already stated proof of. Buyer did not return the products to our location. Therefore, we did not have the ability to refund them. We will not be refunding this customer and theres no other options going forward. As an **** seller, we followed all policies required of us to provide adequate service. It is not our fault that the buyer could not follow the rules and blame should not be placed upon us. When a buyer signs up to use the **** platform, they are agreeing to following **** policies. If they do not do that, they lose all of their protections and cannot request reimbursement outside of ****.
  

  Customer response

  09/11/2023

   I am rejecting this response because: You are unfairly profiting at my expense due to a technicality. I have admitted that I made a mistake when returning the item. I have gone above and beyond to remedy this mistake. I have provided the shipping tracking information, the confirmation of receipt of the product from ******************* and below you will find the response to my BBB complaint of ******************* where they have provided written proof that they received the product, put it back in stock and provided BikeNow with a refund in the form of credit memo #******. No further proof is needed and you can refund my money through PayPal, the same way in which it was paid. If you again refuse to cooperate in response to this irrefutable evidence, we will be forced to take this matter to a legal level, where, considering the provided evidence, you will undoubtedly lose and be forced to pay all legal costs on top of the refund. I suggest you cooperate  

   

  LeMans Corporation ***** Parts Unlimited (Parts Unlimited) is in receipt of Mr. ********** complaint.  As a preliminary matter, Parts Unlimited is a wholesale supplier, and we work through our dealers with respect to consumer refunds. 
  
  We have reviewed our records regarding Mr. ********** return, and contacted the dealer, BikeNow, as well.  It appears what has complicated the return/refund process is that ********************** did not follow the **** return procedure called for by the dealer, and instead, returned the product directly to Parts Unlimited.
  
  Our records confirm that the returned product was received by Parts Unlimited.  We, in turn, issued a credit to the dealer on July 25, 2023 (credit memo #******).  It is not Parts Unlimiteds policy to release proprietary information regarding our dealers to consumers. Therefore, specifics on the credit provided to the dealer (for example, dealer cost) could not be shared with ***********************
  
  Parts Unlimited has issued the appropriate credit to the dealer. It would seem that resolution of Mr. ********** issue is best directed to the selling dealer.

   

  
  

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