ComplaintsforFiTech Fuel Injection

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a Fitech ***** when they first came out. I wanted to support a smaller, up and coming company. I had lots of smaller issues with the system and it never ran quiet right, gas mileage was terrible as well. Then this year, some major problems started (the fuel trim would just shut off and the system going into open loop). Never seen this, so I invested in a new o2 sensor ($80). Then in 4 new injectors ($47 each), then a new pressure regulator ($23). None of this helped the situation. Tech support is slow and had no answers other than a software update, proceeded to do the update and my issue persists. Except now I have fault p130 and fault p105 pop up... i took the entire unit apart, checked the wiring and everything looks okay. I was told to have to send the u it in and that was the end of it. There are hunderets of people on forums, ******** groups ect. That had ECUs that just...quit and this should have been a recall early on. This is a system that is $1000 and I already invested $300 in trying to fix it. A new ecu plus purchasing warranty cost another roughly $300 and I feel like this should be offered as a courtesey replacement give all the issues other and myself included have with this system. I am financially not in the position to purchase a new ecu and now my car just sits. This was a conversion that I was under the impression was a "set and forget" deal but I had to mess with it more than with a carburetor. I also have the go spark which has been flawless so far. Extremely disappointed, not only in the product but also in the support.

  Business response

  08/07/2024

  We are declining the claim for several reasons. This unit was purchased from a thrid party and not directly from FiTech. We have no proof of purchase or date of purchase. If purchased over 3 years ago it would be out of warranty. We NEVER recommend the parts that he replaced on his own. We also never recommend a new ecu to the customer. If the system is showing codes it's telling you what's wrong with the vehicle and he should start there. We do have a warranty center that will inspect the system for free. If he would like to have repairs done there will be a charge since it is out of warranty and we have no proof of purchase. Also at no point has this customer talked with our warranty manager, he can contact at ************ .

  Customer response

  08/13/2024

   I am rejecting this response because:
  The tech department is unresponsive with 1 liners. I have asked how to properly identify the issues and only have been suggested to send it in. I wrote a massive long email asking how to properly test the o2 circuit and got no replys. Your tech support only consist in saying "sent the unit in". The product was purchased to pace performance, an authorized retailer. Those issues are common, just read the various forums and facbook groups. Again, your support borders on being useless and you put a sub par product on the market that the enduser was the betatester. You didnt suggest a new ecu but you suggested "ecu failure and we need to bring the unit in". Where I replied that unless its a courtesey repair I wont do that because I am not investing in a repair that brings the overall cost above a new unit. You as a business have deceived customers with the durability of your products and now do not want to fix the issues arising after normal use when the product was expected to just perform. Your system hit the market before it was ready and presumably without any decent durability testing. I am not paying fitech a single ***** for a sub par product that should never have those issues. ****** here I come.
  
  

  Business response

  08/16/2024

  ****************, 

  I would be more than happy to have a SR. **** reach out with you to help diagnose your issue. Looks like ***** has been answering every email you have sent in in a timely matter, along with explaining the process to you. If you would like to have us inspect the unit for you, we will do that for free. Ship it to us and we will inspect it. Since you stat the system was purchased back in 2016/17 from a 3rd party you would be out of warranty, we will work with you once we inspect the system. Below is a complete email chain from our TECH and yourself. Also, all BBB complaints are answered/replied too. I will note that we have received your ****** complaints and threats as well. 

   

   

  "This would depend on when the unit was purchased, and if warranty is still active.Return shipping will always be out of pocket though.
  
  
  
  
  **************
  **** Department
  *******************************
  *********, **. 92503
  Phone:**************
  www.**********************efi.com
  
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail.Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed,copied, distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Tuesday, August 13, 2024 3:10 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  Who will pay for it?
  
  On Tue, Aug 13, 2024, 7:08 AM **** Mail <**************************************> wrote:
  Hello, then we will need to bring this system in for testing as previously mentioned.
  Please provide the following information
  First and last name
  Middle initial
  Shipping address
  Phone
  Kit number
  
  
  As for the BBB claim, these are not handled by our tech team and we will not have any information on this matter.
  
  
  
  
  **************
  **** Department
  *******************************
  *********,**. 92503
  Phone:**************
  www.**********************efi.com
  
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Friday, August 9, 2024 5:21 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  okay funny thing is, the handheld now also shows "Fuelpump 0" but the pump is running and had build pressure and the fuel flow and all that shows the correct values. What is going on with this thing and what amateur programmed THAT software? I can't even express how ridicolous this is and how sour I feel about having bought that ********************** unit!
  I am literally waiting on ********************** to make this right somehow. You guys even ignored the BBB complained I launched. To me, that says a lot.... 
  
  On Thu, Aug 8, 2024, 5:45 PM ************************* <*******************> wrote:
  Just installed a brand new O2 out of the box. This worked for 30 seconds runtime and the ecu compensated for the trim. Then the wideband code popped up along with 105, AFR plummets to 10.5 and stays there. Black smoke out the back too and I cant even lean it out manually... so the broken ecu ate another o2 sensor.
  What can you guys do for me with this?
  
  On Wed, Aug 7, 2024, 3:09 PM ************************* <*******************> wrote:
  Correct. That has been established in my previous emails. The o2 wiring sends between 2 and 3volt to the sensor on the signal wire. This is supposed to be 0 volts.
  
  On Wed, Aug 7, 2024, 3:04 PM **** Mail <**************************************> wrote:
  Then these would most likely be false codes and nothing to worry about, or an issue with he O2 wiring.
  
  
  
  
  **************
  **** Department
  *******************************
  *********, **. 92503
  Phone:**************
  www.**********************efi.com
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Wednesday, August 7, 2024 3:36 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  0-Ohm also TB to Battery negative is 0-Ohm. Zero.
  
  On Wed, Aug 7, 2024, 1:12 PM **** Mail <**************************************>wrote:
  Hello, what is the total resistance between the cylinder head and the negative post of the battery?
  
  
  
  
  **************
  **** Department
  *******************************
  *********,Ca. 92503
  Phone:**************
  www.**********************efi.com
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Wednesday, August 7, 2024 2:06 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  Impossible, grounds are new and cleand and havent chagend from when the uniit was working.
  
  On Wed, Aug 7, 2024, 9:03 AM **** Mail <**************************************>wrote:
  Hello, these are generally small grounding issues.
  
  
  
  
  **************
  **** Department
  *******************************
  *********,**. 92503
  Phone:**************
  www.**********************efi.com
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Thursday, August 1, 2024 1:48 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  The trim came back. However I am now getting P0130 with a brand new o2 sensor, and it is also showing me P0105. What are the causes for that?
  
  On Wed, Jul 24, 2024, 7:22 AM **** Mail <**************************************>wrote:
  Hello, the only thing it needs to see for open loop, is that the coolant temp hits 170F. If it is not functioning correctly, we would most likely need to bring the system in for testing to verify the root cause of the problem.
  
  
  
  
  **************
  **** Department
  *******************************
  *********,**. 92503
  Phone:**************
  www.**********************efi.com
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Friday, July 19, 2024 2:19 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  Verified Fuel Pressure. Its just under 60psi so that is good. New pressure regulator, new injectors.
  The AFR loop and trim still just has a mind of its own. Sometimes I start the car, the Fuel trim instantly works on keeping the commanded AFR. Then I can shut it off and start it again and the trim is 0, all the time. Like it is in open loop.  Another thing that happened yesterday, I fired the engine up cold... 0 trim. Then as the engine warmed up, the trim came back and adjusted.Sometimes I can drive for a while and it "decides" to trim 2% and then quits again.  Its hit or miss, no rhyme or reason lime the software shuts it on and off on its own.
  What Parameter does the *** need to see and what needs to be met for the Loop to start trimming fuel? Its always been right away shortly after starting the engine. Now its completely unreliable and I am not sure what else to look for. Im baffeled, I need the car for work communtes and cant figure this out!?
  
  On Mon, Jul 15, 2024, 10:11 AM **** Mail <**************************************>wrote:
  I would recommend getting a more reliable gauge, as these require 58psi constant. Without an accurate reading it may be difficult to truly diagnose the issue.
  
  
  
  
  **************
  **** Department
  *******************************
  *********,**. 92503
  Phone:**************
  www.**********************efi.com
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Thursday, July 11, 2024 2:24 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  Here is what the ** is doint. It appears unstable with the vacuum line attached. As this was just a cheap gauge, its only safe to say its above 50psi I guess.
  *******************************************
  
  On Thu, Jul 11, 2024, 11:31 AM ************************* <*******************> wrote:
  The pump is rated at 60psi. I will confirm that once I have a gauge available!
  
  On Thu, Jul 11, 2024, 7:12 AM **** Mail <**************************************>wrote:
  What is the fuel pressure coming up to the unit from this pump?
  
  
  
  
  **************
  **** Department
  *******************************
  *********,**. 92503
  Phone:**************
  www.**********************efi.com
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Wednesday, July 10, 2024 6:37 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  Thank you. I assume my tune will then disappear as well when I flash the new software? I have just replaced all 4 injectors and it has not solved the issue.... I am seeing that the two rear barrels actually spray a pattern and the two front ones just trickle fuel. That stays that way when I open the throttleblades and was the same with the old injectors. I have a new regulator coming but not sure if thats the issue. The system has an edelbrock sump pump and is dead headed with no return. Its definately a new issue, I had the TB off and sprayed through every orfice to make sure nothing is clogged. Spraying carb cleaner in the fuel passages does result in it coming out as a annular booster pattern in the barrels.... im a little stumped. Then 2nd time i fired the car up the afr trim started again but the injection pattern is still weak. Strange issue....
  
  On Tue, Jul 9, 2024, 7:27 AM **** Mail <**************************************>wrote:
  Hello, here is the software update is desired ****************************************************************************************************************************************************
  
  
  
  
  **************
  **** Department
  *******************************
  *********,**. 92503
  Phone:**************
  www.**********************efi.com
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Friday, July 5, 2024 2:37 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  Okay i think this might be whatbypu are looking for. Thank you!
  
  On Fri, Jul 5, 2024, 11:29 AM **** Mail <**************************************>wrote:
  Hello, we will just need images of the handheld to confirm which style, and if there is a possible update past the 198i installed.
  
  
  
  
  **************
  **** Department
  *******************************
  *********,**. 92503
  Phone:**************
  www.**********************efi.com
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  From: ************************* <*******************>
  Sent: Wednesday, July 3, 2024 1:43 PM
  To: **** Mail <**************************************>
  Subject: Re: Fuel trim randomly shutting off
  
  
  You don't often get email from ******************** Learn why this is important
  Are you looking for pictures of the current software version or any settings in patricular? I believe it is T198i or something. I am installing a new o2 sensor soon and recheck this. It just sometimes acts like the fuel loop/trim just shuts off. Or is extemely slow to catch on. My AFR loop setting is at 60...
  
  On Wed, Jul 3, 2024, 8:19 AM **** Mail <**************************************>wrote:
  Hello, it could be an *** issue, or possibly a software issue internal to the ***. Please provide images of your handheld and we will attempt to update this to the newest software available.
  
  
  
  
  **************
  **** Department
  *******************************
  *********,**. 92503
  Phone:**************
  www.**********************efi.com
  
  
  SEMA Booth # *****
  PRI Booth # ****
  
  This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited by contract and subject to civil damages if information is released, disclosed, copied,distributed, or any other form of release.
  
  
  From: ************************* <*******************>
  Sent: Sunday, June 30, 2024 9:02 PM
  To: **** Mail <**************************************>
  Subject: Fuel trim randomly shutting off
  
  You don't often get email from ******************** Learn why this is important
  Hello,
  
   I have a first gen ********************** thats I purchased early on in 2016 or 17? and I have a strange issue with the fuel trim. I just came back from a 50 mile drive and when I initially left and the engine was cold, it was very rich in the 10:1 area and the fuel trim was at 0. NORMALLY it starts trimming after a few sec of running cold already but nothing. While driving, every now and then the trim shows 0 and wont adjust anything (for example, the ecu commanded 14.7afr, but actual afr shown from the o2 could be  17:1 and no trim kicking in) and out of the blue it would just smack the trim to max and richen it up and then suddenly continue the small % trimming at cruise and idle *** such. Then seconds/minutes later stops trimming again completely and randomly. I got back into town and it was not doing any fuel trim at all bucking at 17:1 and running rich at idle in the 11s (comanded idle afr is 13.2).
  
   It feels like the software turns the trim on and off as it pleases and I have no fault codes, the actual AFR readout from the o2 often looks correct to me bit i am waiti g on a new o2 to see if that fixes it.
  
   I was able to hold it steady and cruise at 2500rpm slightly uphill and it showed me 17:1 and after maybe 15...20sec suddenly the trim added 15% to it. Then stopped trim again alltogether. I am baffeled, also its a first gen ********************** that I already had to repair the handheld wire (not spending additional 200 bucks on something that should have been engeneered right from the get go and I personally think you guys need to replace those handhelds as a courtesey giving those flimsy plugs on the handheld)
  
  I had dfco enable a lot on that drive and that worked just fine entering and coming back out if it. When the trim issue happens and i let off the throttle and NORMALLY the afrs would go to 20:1 and dfco should enable, it dosent and the trim stays 0 (like it enabeled dfco) but shows me 16..17:1 afr and it wont "come out of it" and add fuel when I start accelerating. 
  
  I just started the car up again, after runni g cold (60f) for a few the trim started adjusting the idle and then just stopped and the idle went rich. It shows me the o2 reading but the trim just refuses to adjust the few %.  I just dont understand what the *** is doing and why. I am waiting for a new o2 sensor but I fail to see the relationship to the issue as i think the actual o2 reading would be wrong and would dictate wrong trim numbers.
  
  So did my *** c*** out? Did the Handheld c*** out? I am not sure what to do with this as its an unpredictable intermittened issue. The o2 is located in the downpipe right after the header collector and should be fine. Maybe you guys have some input? Endine is a 360 Mopar la with edelbrock intake and 1.75"tube shorty headers. Unknown cam but using cam 2 setting that I massaged in the Procal ve table a little.
  
  Thank you
  *************************"

  Customer response

  08/19/2024

  Its all good, the complaint can be closed.

  I switched to a ****** system and the Fitech will be recycled.... I'm not gonna send this in on my dime. I asked to send me an ecu and I can test it and send it back if thats not the issue (that was completely ignored).

  I am done with this company just like many othes are and once I sent the unit out I will be responsible for paying for it, then its also not guaranteed that the "fix" will last. I said straight out from the get go that I won't invest anymore money in this and thats why I was asking for a courtesey fix. I can't trust fitech to work correctly, not even with a new ECU, there are too many bad reports all over. Its no secret!? It would be a safety issue getting stranded on the coastal roads I live and Drive at.

  So I accept that I betatested the product "back then" and I have now determined to be sub-par quality. The Tech response time is also hideous at best. Maybe you guys need to read your actual reviews and see where your business is lacking.

  thanks and good luck with your business!

• Initial Complaint

  01/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a fuel injection unit in 2019. Immediately put the car in a body shop to have total tear down and painted. Got the car back late 2023. Never put it on the road yet. In 20**, I purchased another injection unit for my brother-in-law's car. He started driving in the spring of 20**. Put about 5 miles on it. The unit failed. Sent if in for ECU warranty repair. Chips were out of stock. Did not get it back till end of fall, so we put the car up for the winter. RMA #**-1136 for that claim. Put unit on car. He did not try and drive it during that year. He was going to drive it in spring of 2023. Got 1/2 mile down the road. The unit quit working again. Got the car towed to my house so I could work on it. I have been in contact with tech. department. They will not warranty it. We were going to send it in and pay to have the repairs done this spring of ****, that way as soon as we get it back and, on the car, we wanted to make sure it was going to last for more than a mile. Because the car was dead and, in my garage, I put my injection unit on his vehicle so we could get it back to his house to store it for the winter. We got about 1/2 mile down the road, and this unit quit working. We now have 2 units that have ECU issue's, and they don't even have 20 miles on them. After reading all the complaints about these units are having with bad ECU's, I am not so sure I should have to pay for any of the two units that need fixed.

  Business response

  01/03/2024

   

  The last contact FiTech has had with ************************************* via our warranty team was on August 7th, 2023, as way of email when we answered his questions regarding warranty. We have also issued him an RMA number for his unit to be sent in for inspection on 7/28/23.  

  FiTech stands behind our product and will work with any and all customers if we are given the chance. I would highly recommend that Mr. ********************************* contacts our warranty department at ************************************** so we can move forward with his issue(s). When ************************************* purchased his products, they carried a one-year warranty from the date of purchase no matter the milage from the manufacture. The product was purchased from ***************, meaning it was not purchased directly from FiTech and from an authorized dealer which would carry their own warranty and guidelines. Even with being out of warranty (originally purchased in 2020) and not purchased directly from FiTech we are still willing to work with the customer. This might require him to send his unit(s) in for inspection and if we find they have a factory defect FiTech can arrange a solution.  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a fitech meanstreet 800 a few years back, the first issue I had was a bad ecu, a bad hand held controller and incorrectly drilled fuel injector outlet holes next to the butterflies wich was warrantied. The next issue was a bad injector wich happened twice and actually washed the cylinder and ruined the motor. The tech actually gave me 2 spare injectors because of how common this problem is.The unit was warrantied again. I was using a corvette style regulator filter wich I was told would be fine btw. Now a few years later after I rebuilt the motor again I have another injector stick, I called and spoke to fitech and left my number and was told their quality control guy would call me about the issue wich he never did. I am also having issue with both the old style hand held and the newer handheld flickering on and off once the weather gets hot.Now Im stuck with a unit that could potentially ruin another $6000 motor. I never even cared about the money for the motor their unit destroyed wich almost bought the truck on fire due to the raw fuel coming out the top of the unit on the side of the freeway but Im now lost as what to do. When this unit works it works great but I cannot trust driving it anywhere with my kids with me. I would love to get a better style injector for this unit.

  Business response

  10/09/2023

  *********************************,

  The system you purchased on 12/2019 was from Summit Racing and any request for refund would have to go through them. As far as our warranty it is based on date of purchase which was December of 2019 and is covered for one-year from that date. On 6/11/2000 we (FiTech) replaced you complete EFI unit due to the issues you were experiencing at that time at no charge to you. On 10/19/2000 you received an injector at no charge even though you were out of warranty. In our system I show that you just purchased one new injector on 10/05/23. Fuel injectors will stick open due to poor filtration, I would highly recommend a 30-micron filter or better. Also servicing the filter regularly might also assist in keeping debris from reaching the injectors.

• Initial Complaint

  02/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought 2 FiTech Fuel Injection kits about 2 years ago. I installed one on my Camaro. It ran good for several day but then started to dump Fuel into the engine causing it to flood out. It would not restart at that point. I sent the unit back to FiTech and they said there wasn't an issue found with the unit. They bench tested it and found nothing wrong and sent it back to me. I installed the second Fitech on the Camaro when the first unit was at FiTech being looked at. The second unit had no issues. Just this week I installed the unit that was sent back to FiTech (no problems found) on my 1987 Truck. The truck ran for one day the Fuel started coming out the exhaust header, it stalled and would not restart. This unit sat for over 1 year in the box after being sent to and back from FiTech. It was never fixed. Now it's out of warranty. It is a $2000 paper weight. I need help.

  Business response

  02/13/2023

  Mr. *******,

  
  

  I would be happy to send you a Return Label for your system and have it exchanged.  I only found an RMA / Invoice that took place on November 17, 2021 for a 30008 - Mean Street-800 HP EFI System.  Is this the system you are referring to in your complaint?  

  
  

  Thank you,

  Julie Elkins

• Initial Complaint

  12/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My TBI unit stopped working. It has fitech's very common CPU failure. Fitech refuses to supply a new CPU. Alot of customers are experiencing the same issue. Fitech should have recalled these they fail so often. 2k wasted, efi no longer works. Extremely poor customer service. FYI, I had 6 of there fuel pumps fail before the unit failed. I've had it 3 yrs, I've only had it running 6 months since it took so long to fix there fuel pump issues. Pumps were part of the kit too. It's all junk. A 2k paper weight now. Fitech should replace this CPU. I don't want a whole unit, just the cpu/driver unit.

  Business response

  12/12/2022

  Mr. *****,

  
  

  If you are still willing to deal with us, I would be happy to send you a replacement ECU.  Please email me which system you have or the PN for the ECU at *****@fitechefi.com.

  
  

  Thank you,

  ***** ******

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a fiTech fuel injection system approximately 3 to 4 years ago and it never quite function properly, every time I called in they blame me for the issue. It ran good enough that I didn’t bother with calling back because they were very rude at the time. Well about a year ago I wanted to start using the vehicle again so I called tech-support because the fuel pump ran continuously. Well he told me that they had a problem with their EC you and that might be the issue that it’s sending the wrong voltage to the fuel pump(I think that was the answer) as I was on the phone with FiTech The fuel pump completely stopped working as we were testing it. So I ordered a new fuel pump, because the five tech representative said he would do that first because it could be a bad fuel pump. After ordering a new fuel pump and doing a lot of research online and seeing that there are hundreds of issues just like mine I called the FiTech back again and spoke to a representative and he told me that the ECU could be bad for me to send it in for testing or I could just buy a new one… So I chose to buy a new one. I finally received the ECU and put it on my fuel injection system and installed it on my vehicle today, and I also installed the fuel pump that I bought about a year ago today and the fuel pump just made a clicking noise but would not spin. I called the FiTech representative, and I was a bit upset, and I told him that I’ve read that they’re having a lot of the same issues and he told me he’s not aware of that. when I ask who the owner was and could I speak to him, he said that he was the owner… Soon to realize he was lying to me. He refused to let me talk to the owner. When he asked me when I bought the fuel pump, I didn’t know, so I asked him to talk to customer service to look up my ordering invoice and he told me that he will not send me to customer service. So I did get angry and Used a bit of colorful language. He Told me the owner did not come in to work. Very RUDE employee

  Business response

  09/28/2022

  Mr. *******, 

  
  

  I am upset to hear that you were treated in such a rude manner.  If you do not mind, I would like to speak to your personally.  I do not wish to call you at an impropriate time so if you could do me the favor of emailing me a time and day you would like to speak.  Of course, feel free to give me a call at ***** ******** **** ****  

  
  

  Thank you,

  
  

  ***** ******

  CEO

  FiTech Fuel Injection 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩