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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a vehicle from this dealership on 5/29 that had an immediate safety issue (broken steering column) which worsened after I took it in for service at their dealership on 7/11. This was less than 60 days after purchase. I also work from home and do not drive this car on a daily basis. I got a full diagnostic on the vehicle to correct the issue from a licensed ******** dealership. ******** found multiple items that needed immediate attention. They sold me a vehicle that required $3400 worth of work and had a critical safety issue that was sold to me unaddressed and are unwilling to reimburse me. Had something happened to me and my family over this broken steering column things could have been much worse. I would like for the cost of the broken steering column to be reimbursed as it was sold to me in that condition and they did something to make it worse after I took it in for them to service the car.Business response
08/24/2023
******************************* purchased a used 2019 ******** GLC 300 for Indigo Jaguar Land Rover Riverside on 5-28-2023. At the time of sale this vehicle had ****** miles on the odometer. This vehicle was sold with an "As is - No Dealer Warranty" buyers guide. Please see the copy signed Buyers Guide in the attachment. This vehicle was inspected and reconditioned extensively on April 28, 2023. Please see repair order number ****** in the attachment. On July 11th ******** brought the vehicle in stating that her window switch was not working. Although we were not obligated at the time to repair, we decided to replace the switch as a goodwill gesture. Please see repair order #****** attached. At that time the customer did not bring up any issue with an airbag light or a steering column issue. Apparently, an airbag light came on and the customer decided to bring the vehicle to a ******** dealership. It looks like the ******** dealership is trying to sell the customer for maintenance items such as an air filter that we replaced in April and replacing a battery that passed inspection while at our dealership. This customer also declined the extended service contract that was offered to her at the time of sale.
Jaguar Land Rover Riverside preformed a thorough inspection of this vehicle, and as you can see by this list of items performed on repair order ****** attached. We are not obligated to make any further repairs on *********************************** vehicle.
Please let me know if you have any questions, or if you would like to discuss the matter.
Thank you,
***********************
General Manager
Indigo Jaguar Land Rover Riverside.
************
Customer response
08/31/2023
I am rejecting this response because: The above information written by ******************** is materially and factually incorrect. The *** light on the dashboard and the steering column issues occurred immediately after it was taken in for service when I drove off of their lot. The fault was the dealership's and due to the issues that I experienced immediately after driving off of the lot, I did not and WOULD NOT return the car to them as they are not qualified to work with this type of vehicle...clearly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.