Business ProfileforBetter K9

So on Thursday of last week my wife and I dropped off our four-month-old Belgian Shepherd she stayed all the way until Sunday prior to dropping her off she didn’t have any wounds on her body at all as arrival on Sunday I noticed that she had a bite mark on her jawline we never was informed in regards to the situation it took place at their facility I talk to the manager as well as the owner of the company they failed to rectify the situation or reprimand anyone in regards to the situation I have cameras in my house as well as outside of my house that shows proof that my dog did not have those wounds prior to dropping her off at their facility Better K9 so I just would like this information to get to the right person hopefully it can touch the hearts and minds of a lot of people because as a four-month-old she does not have a voice to speak in her behalf so we are a line of defense it’s sad that people are out there that abuse animals emotionally and physically and to be aware of it and do nothing to stop it or solve the issue so going forward we will never deal with this particular facility again my wife and I have came to the understanding and conclusion that we are very skeptical of going forward of leaving our dog with any facility based off of this person‘s actions of they did not handle the situation like they were supposed to it’s always business is never nothing personal so thank you we appreciate whoever reads this and get it out to the right people

Better K9 does value our customers and we strive to always ensure that the dogs are looked after and cared for at the highest standards. We are aware of this customers complaint regarding a wound on his dog's jaw he noticed on check out from a boarding stay. Our manager did review the wound with the owner at the gate when we have leaving. The wound was a quarter sized patch of missing hair with a small scratch in the middle. The wound was not opened and looked like it may have had a scab that came off and took the hair with it. The customer was upset and said he wanted to know what happened. Our manager advised that the wound was not caught during the stay possible due to a scab being under the hair however couldn't say for sure. In addition, the manager advised that the wound looked to be healed, no open cuts/scratches mostly missing hair and a small scratch line, possible an old wound. However, we could not give him an exact source of where the wound came from or how it happened. The customer was upset and wanted to us to rectify the situation by waiving his boarding fee, the remainder of his board and train fee (completed a 21-day board and train in Jan/February 2022) and to pay for his dog to go the vet. The manager advised she couldn’t do this. Our customer became upset and wanted the owner to contact him. The owner did contact him, and our customer stated that the wound looked like the dog was bit. The owner requested a picture of the wound because it was consistent to what the manager observed at the gate, the customer refused and said to check our cameras. The owner did check the cameras and wasn't able to see the wound on the camera. Advised the owner of this and he still refused the picture. He also indicated he was taking the dog to the vet and sending us the bill. The owner advised we could not commit to paying the vet bill without a picture as the wound he said was on his dog was not consistent to what the manager saw at check out. The customer then became upset and said if we did not pay for the vet bill, waive the boarding fees and the remaining training balances he would blast us on all social media platforms to harm our business. To this date we have not received a picture or a veterinary bill. We do value our customers and want to come to a mutual and fair resolution for this situation. We as a courtesy did offer to waive one night of his boarding stay to try and meet the customer halfway, which he refused. Unfortunately, in this situation we were not able to substantiate our customers complaint, waive his boarding fees, training fees and/or a vet bill we have never received. This was the only way the customer wanted the situation rectified and there was no other way to resolve it.