Business ProfileforPlumbers, Inc

On May 27, 2024 the water heater of my rental unit went out. I have First American Home Warranty for situations like this. On May 27th I called in the claim. ON May 28th a plumber, Plumbers **** in ********************, was on his way. He diagnosed the problem immediately. He said we will turn in the diagnosis and go from there. After a couple of days, May 29, 2024 I called the company again. They were working on it. Called First American, he same day May 29, 20924 and they said they were waiting for the company to turn in the diagnosis. I then called the Plumber **** and American Home Shield Daily after that nothing. Note my tenant now has no hot water and I am liable for a possible law suit and possibly putting them up in a hotel. By June 4th nothing had been done. First American escalated the situation and called the Plumbers ****. They could not get a hold of them. Now we are past a week with no hot water for my tenant. Not until June 10 did the plumber say they had the part and would be out on the 12th of June. June 12th comes out and they don't show up. I have to call them and they said they got the wrong part. Now i am stuck. First American said I could do a cash out., But because the plumber never turned in a diagnosis. They are not sending me any money. So after 2 1/2 weeks I have to get my own plumber to come and replace the hot water heater.At a cost of ******* So now i am out the monthly fee I have been, paying, my ****** service fee and the money for a new water heater. Meanwhile I put my tenant up in a hotel at my expense. I finally get a notice that the company plumbers **** sent out the problem, 1 month after the issue began. All First American wants to do is to give me ***** for a part. Horrible service.