Business ProfileforBlack Diamond

On May 28, 2023, I ordered a pair of gloves and a harness (Order Number: ******) from Black Diamond Equipment, Ltd.'s website (https://www.*********************.com/en_US/). On May 29, 2023, I ordered a backpack (Order Number: ******) from Black Diamond. After receiving those two packages, I applied for the return of the gloves from the first order and the backpack from the second order according to their return policy. On June 14, 2023, Black Diamond emailed me the two Return Authorization (RA) Numbers (RA Number ******; RA Number ******) according to my return application and asked me to send the returned goods back to their address. (Black Diamond Returns **** ***** **** **st Salt **** ***** ** ******. On June 16, 2023, I used UPS to mail the two goods back in one package (UPS tracking number is ******************). I tracked the package and found that Black Diamond received the package on June 20, 2023. According to Black Diamond's return policy, once they receive my package, the return will be processed in 7-10 business days. On July 9, 2023, I emailed Black Diamond ([email protected]) and inquired about the return process, but no reply. On July 14, 2023, I emailed Black Diamond again, but still no reply. I called Black Diamond (1-************* *************** last Thursday and Friday, but their phone was closed. I called them this Monday again, I waited for 15 minutes, but still, nobody answer the call. It's almost one month since they received my return, but I still have not received the refund, even a return processing email. I tried to contact them, but no response. I want to get my refund back immediately! Hope BBB will assist me and protect my customer right!