ComplaintsforGordon Family Plumbing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
**** ****** plumbing sent a technician to my house in attempt to repair the unit and he busted it. Technician did not drain the unit before opening it, water spilled all over my office floor ruining the laminent we had just installed last year. **** told us to buy a new floor and he would have someone come Install it. We purchased the floor, contacted him and he did not end up installing the floor or pay for the materials. It had been a long back in forth till he finally bailed and decided not to do anything.Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Water Heater Depot installed a new water heater for our house on February 25, 2019. They let us know that all parts and the main unit had a six year warranty. The last week of August the water heater no longer heated water and we called Water Heater Depot. They told us that the warranty only covered the water heater tank itself and not control/pilot sensor. They installed a used one (not refurbished as I was originally told) on 9/2/21. We spoke to the manufacturer after the installation and they told us that it WAS covered by the warranty and even sent us the part FREE OF CHARGE. I feel as though the company Water Heater Depot took advantage of the fact that I am an elderly man that was alone at the time of the repair and was manipulated out of the $300 that should have been covered by the warranty. We tried to resolve this amicably but am getting the run around. We filed a complaint with San Bernardino county elder protection program and will be filing a police report this week.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.