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ComplaintsforTM Cobb Company
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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This complaint is about one of the companies, TM Cobb (****************) who was, and maybe still is, one of the contractors in the San ***** ******* Home Program (QHP). I have a 10-year warranty on the doors, and I feel that my warranty request was not addressed appropriately. My QHP installation was completed on 7/1/2013, therefore, my warranty ends 6/30/2023. I filed a request for a door replacement with my bay master bedroom ****** balcony door starting in December 2019. I’ll attach the email dialogue. A very long story short and after three service agents inspecting the door, TM Cobb would not replace the door even after the third service agent proved it was leaking at the bottom left corner of the glass. The reasoning TM Cobb used was that I did not have an awning on the door. The entire Sea Colony complex doesn’t have awnings on these doors prior to and after the QHP installations. Even with these facts, the door window leaks at the bottom left corner, period. TM Cobb did not stand behind their door or their warranty. Ultimately, I had the door replaced in March 2022. I did not “pay” for the QHP installation. TM Cobb doesn’t seem to be interested in dealing with warranty requests for service. The desired settlement would be for TM Cobb to reimburse me for the cost of the new door and the proper installation of the door, which was less than $5,000. The reason for the delay of this project and complaint: I was my parent’s caretaker in FL until they passed away, from 2014-2021. When I returned from FL in Sep 2021, I’ve been catching up with the repair and maintenance of my home. Recently, I decided to file complaints (this one and another one with a window, both under the San ***** ******* Home Program) with BBB before my warranty ends in June 2023. If this is happening to me, I would bet it’s happening to other homeowners and I feel it should be reported.Initial Complaint
10/01/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 6/26/2021 for Therma-Tru entry door with ****** Lumber and through TM COBB and the ETA for my order was 9/13/2021. As we reached the ETA date I contacted them for delivery and they told me they have to delay the shipment and the new ETA is 9/20. and I agreed. again when I contacted them for scheduling the shipment they said they have delay delivery and the new ETA is end of September. I called them today to check if they can finally deliver my entry door and now they tell me the push back the ETA again to 10/25. As a results of these multiple delays I had to stop the construction and so far it cost me several thousands of dollars. This business operates on bad faith and deceiving the customers about their capabilities to fulfill customer orders just to collect their money. I would appreciate if BBB can assist me in resolving this issue and request this company to fulfil my order, and deliver it, and give me a credit to cover a small portion of my cost.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.