ComplaintsforFolsom Lake Honda

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this used vehicle to drive across the country and I test drove it on the freeway. At that time it seemed to run ok. When I drove it off the lot I noticed the engine idled hard and I pulled over almost immediately. I brought the vehicle back the next day and they looked at it and said it was mechanically sound and it was backed by a large dealership. Everyday after that it seemed to run poorly so I scheduled an appointment with my own mechanic. Turns out this vehicle has MULTIPLE engine problems; Oil in the coolant, rat droppings, mis fire on cylinder 2 and a load of other codes. I was told this vehicle is NOT mechanically sound. I understand its 10yrs old but the dealership assured me there was NO MAJOR issues. I was also told they wouldnt sell something like this because its easier to junk the car. Seems Folsom Lake Honda is in the business of lying to make money.

  Business response

  05/29/2024

   Hi *************;

  I'm sorry for the Issues you have had with the vehicle. I saw that you were able to return the vehicle on 5/28/24 and acquire a different vehicle the same day.

  Please let me know if you have any questions going forward.

  Thanks,

  *********************

  General Manager

   

• Initial Complaint

  06/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Folsom lake Honda,On 4/13/23 visited the Folsom Lake Honda, I was told that to replace the front brake and resurface the rotors which I did not agree with the findings but finally I have decided to take care of the issue. However, once the job was completed, I drove with **** , he agreed that he hear sound but Service technician took long time to figure out the rolling sound. But he said it is normal for new breaks and it will go away with addition mileages. I told I dont agree with the technician and told them I want that take of that now and dont come back again to fix it later. They keep saying it is normal. As of today,ro sound is louder and not happy ! I want my money back On 1/2020, I had the very expensive brake service ( replace front and rear rotor and brake pads) at this location at 107k miles. ***** I had option pay the half of cost at other places. But chose the Folsom lake dealer for quality and service. genuine parts. During the ***** and over 3 years(April, 2023) I only drove 30k mile. On 4/13/2023, at ************************************************ 3 years drove only 30k. but I was told the replace the brake pads which should last over 30k mile. Again with half price I could have same service done from other place and change the pads every 30k. Prior to 1/2020, I brought the Van at this location for brake checked which was serviced at this location. Since I had the same sound, I was told that it will fine with additional milage. After multiple visit to Folsom Honda, I was told the brake were fine. Finally, when sound was louder, I brought van back for inspection on 1/2020. I was told that it needed the replacement front and rear rotor and brake pads. In conclusion, I am experiencing and same repeated situation. I told them take care of the sound while I was there on 4/13/23. I dont want come back , I was money back and will take care somewhere for less.

  Business response

  06/12/2023

  I have no Problem refunding you since you are not satisfied with The quality of the Parts. I will reach out to my Service Manager for the amount of the Refund and have him follow up with you also *****************

  Thank you,

  *********************

  General Manager

  Customer response

  06/12/2023

  I am rejecting this response because: I want full refund on parts and labor. Not just the parts! 
  

  Business response

  06/13/2023

  I'm paying for the labor also. Please look for a call from my Service Manager so that he can help you with the refund.

  Thanks

  ****

• Initial Complaint

  12/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 10/12/21 we traded in a 2019 Accord for a 2021 Accord Hybrid at Folsom Honda. The mileage from our 2019 car was incorrectly entered when the dealership was processing the information for the **** This delayed the processing on the side of Honda which resulted in the payment for the 2019 Accord going through on 10/20 for $271.58 (our payment to Honda)That payment should have not happened since the transaction for the 2021 Accord took place on 10/12. The dealership requested payoff on 10/12 at 7:18pm in the amount of $17,071.33. The payoff was not sent from the dealership until 10/26 - the payoff sent was $16,819.28. The difference was $271.58, the amount of our payment. We contacted the dealership who passed us off to Honda Finance We contacted Honda Finance who said this was a dealership error and we should request repayment from them. We requested repayment but did not receive response from the dealership. We contacted Honda Motors customer service and they contacted the dealership. We received a check from Folsom Lake Honda - but for the incorrect amount of $252.05 We have attempted to contact the dealership again with no avail and have been in contact with Honda Motors customer service without further resolution

  Business response

  12/29/2021

  Folsom Lake Honda is agreeing to refund the difference of his vehicle payoff.  The amount is $ 19.53.   The check will be sent by the end of this week.  ***************** should receive it in about a week or so.

  *************************

  Folsom Lake Honda

   

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