ComplaintsforRocklin Foreign Car, Inc
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Complaint Details
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Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid $635 for a truck repair that was paid on February 17th. After driving my truck home, my truck was clearly in non-working condition. I brought it back the business and they still have it, three months later. I can't get anyone there to tell me what it wrong with my truck and they keep avoiding me. I last called them on May 9th and they are still avoiding me. I paid for a service that was never done right and have broken something else. They told me to pick it up even though it is not drivable. Please help me get my truck back in working condition. Thank you.Business response
05/25/2022
On 2/10/2022 the truck was brought in to check the idle, check the timing, the left window was not working and the wipers turn on at start up. The truck had a code for the map sensor. The sensor's plastic was falling apart so we replaced the faulty sensor. We replaced the left window motor. To repair the wipers the switch would need to be replaced. The customer declined the repair to the wipers.
Bo called several days after picking up the truck and said there was coolant pouring onto the passenger side floorboard. I told him it was either a heater hose or the heater core. When the truck returned on 2/28/2022 the heater core was bypassed. The coolant was low and we topped it off. The current running problem is the carburetor wiring/ controller, and there are no parts available to fix it. I have spoken with Bo and his dad ******* multiple times. On 5/24/2022 ******* said he understands the parts problem and has had problems with this truck since he bought it new. ******* picked up the truck and is parking it at his house in Rocklin. ******* is looking into a smog legal fuel injection to get around the carburetor parts issue.
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Contact Information
4400 Granite Dr
Rocklin, CA 95677-2130
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.