ComplaintsforBrower Mechanical, Inc.

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted on Monday October 30th by Brower Mechanical to do a prepaid maintenance on my HVAC system. They came on Thursday November 2nd in the am. He spent about an hour to an hour and a half going back and forth from his truck to the air condenser in the backyard and to the attic access in the bedroom. After all this all he told us was that he could fit in the attic and that someone else from their company would be out in the afternoon to work on the system. That person didn't leave me with any paper work or told me anything that he did. Another guy came back in the afternoon went to the condenser check the electrical system on it and also checked the air handler in the attic. He didn't find anything at that time so he went out to his truck and got the tools to check the coolant levels at the condenser. The tech was shock that there was zero coolant in the system. He also said he hoped the leak wasn't in the coils in the air handler because that would be expensive. Well the leak ended up being in the coils in the air handler according to them. He left and we still never got any paper work on what was done. So now my HVAC unit isn't working. They called me later that day and said I owed them $190 for a leak detection. I told them I wasn't paying them anything because my system was working just fine the day before. So they said the would have someone call me on Friday November 3rd and no one did so I reach out to the company on Friday November 3rd and they said someone would call me Monday. No one did, so I called them Tuesday and they said **** would call me on Wednesday the next day. He never called on Wednesday so I called them again Wednesday and they said **** would call me Thursday. **** called me this morning and told me it would be expensive to fixed the unit. I told them they were responsible for the unit not working. He got defensive and said thats where we will part ways. Mean while me and my family have been with out heat since last Thursday.

  

  Business response

  11/14/2023

  **** our service manager is out of the office for the rest of the week I will meet with him next week and update

  

  Business response

  12/21/2023

  Thanks for taking the time to let me know the complain that was brought against my company. Im sorry that my response is late to you as this was brought to my attention recently. I have read the complaint by our customer *************************. Im aware of his frustration and would like to resolve this with him. Ive done research and spoken to my managers that were directly involved and asked for a report of their observations and Im going to detail that below:

   

  The heat pump and outdoor unit would not run. Service Tech needed to go into the attic to check the air handler, but the access was very small, and he could not fit. He told the customer that he would need to get someone else over asap to go up into the access to check it. Service Tech arranged with office for another tech to come out and he did. The new Service Tech came to check out to diagnose the issue and found the outdoor unit not running well found 24v then it stopped. He found up in the attic that the air handler 24v fuse was blown out. Removed y leg to compressor and installed new 3-amp fuse and established power blower then turned on. He reattached the y leg to 24v circuit indoor unit, and it kept running. Went to the outdoor unit and it was not running. Checked safeties and found low pressure was open. Hooked up refrigerant gages and found system flat on refrigerant. Our service tech advised customer and **************** agreed to insert nitrogen and look for the leak. We charged the system up to 375bls nitrogen and in the attic my service technician could hear leaking in evaporator coil. He used leak detector, and it picked up a leak at mouth of coil. Evaporator coil has failed and needs to be replaced. Service Technician said to **************** that our office would get back to him with pricing. My service manager called **************** and explained the findings again and the cost of the coil replacement and the concern with his system. Once **** discussed the price with him, he said he was not paying for anything and that he knows how our technicians are and how this is a racket and that we are crooks just like ********* and *******. He started running down our guys and our company. That is where **** asked him to hold on and told him this is where we part ways. We would not do business with someone that takes about us and our guys like this. He said that is fine and he would take us to the BBB. **** said do what you feel you need to do.

   

  We have been in business for over 40 years, and we do not do business this way. Im very sorry all these issues happened for ****************, and we would like to resolve this in a cordial way. Please let me know if there is anything else you need from me. Thank you for your time.

   

  *****************  

• Initial Complaint

  12/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had this company out TWICE IN THE LAST MONTH FOR THE SAME REPAIR. IT IS ALMOST MIDNIGHT AND THE WEATHER IS FREEZING AND MY FURNACE STOPPED AGAIN!!! This is the THIRD time the furnace has failed. I have already WASTED HUNDREDS OF DOLLARS PAYING THIS COMPANY FOR USELESS "MAINTENANCE" WHILE THE REAL PROBLEM HAS REMAINED UNDETECTED AND UNCORRECTED. For the LOVE OF GOD, this is RIDICULOUS! What a scam!!! They have wasted my money, my time, and squandered my faith, and utterly FAILED TO FIX MY FURNACE!!! I am elderly and disabled and FREEZING because of this company's repeated failures to repair my furnace!

  

  Business response

  04/18/2023

  

• Initial Complaint

  07/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Brower Mechanical is supposed to install a solar system on my roof. I got a loan from Matadors. They sent me a check dated 6/13/2022 of $21,713.06 payable to Brower after the project is finished. Several weeks ago, I called the building department to see if the permit has been issued. They told me Brower needs to make corrections on the plans and re-submit. The project has not even started. The uncashed check is sitting on my desk. I emailed Matadors and asked that they postpone the payments, because the job is not done and the check is not cashed. I received no response. Monday, I was charged on my account $185.75 as a first payment for the loan, for a job that is not finished. The check is not even cashed. I called Matadors and asked to postpone, which they refused. I called Brower several times asked to have the managers call me and give me a projected day on when the project will be done. I told her I will file a BBB complaint if no one calls me, which they didn't. So now I am paying monthly payments for a solar system that has not been installed And a full utility **** that was supposed to be offset by the solar system. I am paying interest for a loan from an uncashed check. This needs to be changed so that this can't happen to any other customers. The check should not be sent to the customer. The loan payments should Not start until After the job is finished. I filed a complaint to DPFPI against Matadors for their unethical and unlawful lending practice.I should not be making payments for an uncashed check and service I have not received.I request that Matadors issues me a refund for the payment, and postpone payments until After the job is done. They should also pay me interest for the payment since the check is uncashed. I am also considering filing a complaint to the Contractors ******************* because I am losing sleep over this unethical and unlawful practice of being charged before the job is done.

  

  Business response

  08/02/2022

  ******************* informed me he is happy and his complaint is satisfied

   

  Please let me know if there is anything else you need and thank you

   

  *************************************

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