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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to express my deep disappointment and frustration regarding the recent experience I had with my Porsche Cayenne. As a loyal customer, I expected a certain level of quality and reliability from your brand, but unfortunately, my encounter with rodent damage has left me disheartened.My Porsche Cayenne was infested by rats, which resulted in extensive wire chewing. The subsequent repair cost me a staggering $10,000, and to my dismay, this expense was not covered by insurance. I find it concerning that such a luxurious and high-performance vehicle could be vulnerable to such issues.What troubles me even more is that I am not alone in facing this problem. Several other Porsche Cayenne owners have shared similar stories of rodent-related damage. Its clear that this issue needs urgent attention.As a responsible and concerned consumer, I urge Porsche to take proactive measures to address this issue. I hope that Porsche will take my feedback seriously and work towards ensuring that future models are better equipped to withstand such challenges. I look forward to hearing from you and seeing positive changes in this regardBusiness response
01/18/2024
*****, thank you for sharing your feedback. We understand your frustration with the rodent damage to your Cayenne. Rodents are so prevalent across **********, and its unfortunate that they seek shelter in cars, trucks or RVs. With that said, I am happy to hear your insurance claim was approved and we can move forward with the repairs needed. While we cannot control how rats get into these vehicles, we will absolutely share your concerns with Porsche North America and the vulnerability with future models. Thank you, ***********************, Service Manager.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.