ComplaintsforPosh Paws Grooming Salon
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Complaint Details
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Initial Complaint
06/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I want a complete refund for the experience and the damage and trauma you put my dog thru on 6/2/2023 at 8 am.After paying $110.00 for my dog being groomed I picked her up traumatized one eye completely closed and the other 1/2 closed. I dont know what you did to my dog but I want answers. I have emailed called over 25 times no answer no resolution and my dogs eyes still closed and its 10:26 pm.I want a call on what took place this was not from shampoo in her eyes. They are covered in gunk, your facility is a shame in ******* and I want a phone call with exclamation on what happened.Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my Golden Doodle to ********* on Friday the 19th May 2023. The groomer burned and cut my dogs skin in many places. I have many photos showing the painful experience my dog went thru. I am appalled that this woman is allowed to pick up a pair of shears. She should never be allowed to hurt/groom another dog.Initial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my dog to get groomed, was charged 100$, when I got him back his ******** were inflamed and he had chunks of hair chopped off nothing close to an even cut. I had to consult a veterinarian that same night to make sure his s****** was ok, she said to keep an eye on it. I called to speak to a manager and never received a phone call so I sent an email with pictures. I received an email back, not apologizing, just giving possible excuses for the bad hair cut. A second email resulted in an apology and 100$ credit from a manager. Unfortunately, the cut was done so aggressively that his s****** needed medical attention. It had to be debrised and caused him even more pain. I dont even want to think about how painful it was getting done, and he was tied up on the table and no one there to advocate for them to stop. I left a third email, same manager replied and stated the owner would get back to me but never did. November 18th, was the appointment, the veterinarian consult was the same night, call was made nov 19th, follow up emails were sent on 11/27, 28,29 and Dec 8th.Business response
01/10/2022
Customer contacted on 11/28, 10 days after appointment indicating that their parents dropped off, not herself. However the Groomer followed instructions given from the parents. She mentioned that it was not worth the $100 that she paid for and consistently calling to get a hold of someone since that day. However, our phone records do not indicate we ever received a call after the appointment date and we checked our entire phone system to ensure no phone issues and there were none.
Responded on 11/29 as we were closed on Sunday. The statement she called was acknowledged that we have no record of her calling so we were able to review for training purposes with staff. It was also acknowledged that we see this happen from time to time where someone else drops off for an appointment, maybe pictures are forgotten or notes given to the person dropping off were mis-communicated. There was an apology that the haircut it not up to her standards, and recommend trying another Groomer here at Posh Paws and we can regroom for free. Puppy cuts unfortunately are not considered a style of haircut as it may look different on another dog and cannot be replicated.
She responded back on 11/29 that she was embarrassed by the haircut her dog received and ensured that her parents showed the photos at check-in. She requested the service to be refunded/complimentary as it was just not up to her standards.
Response to customer was also given on 11/29 that we appreciated her feedback and we would be happy to offer a free regroom and a credit for her next visit to experience Posh Paws again.We mentioned our groomers performed the service AS requested by the person who did drop off the pet and therefore services were rendered and not refundable.
We considered this issue resolved internally.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.