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Complaint Details
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Initial Complaint
02/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Situation: Fixing a *************************** water heater that was making knocking noise. My plumber contacted Mr. ****************************** from Cal-STEAM to discuss the possibility of what is causing the knocking noise. ******************, contacted Signature Plumbing to send a plumber to my house on 12/6/22. I was not informed I will be charged, nor the amount it would cost. I was told to expect the plumber on 12/6/22. I assumed this service was complementary since I purchased the water heater 6 months ago. The Signature plumber, ***, arrived and put his hand on the top of the rod and confirmed it was the anode rod and this is not covered by the warranty. He did not do any work physical work on the water heater. He said I will be charged for his services. I explained that it was ****************** who ordered the service and he should be charged because he made the call. Signature Plumbing is charging me $187.50 for this service. I spoke with ***** and informed her that I did not make this request nor was I informed her that I would be charged. I asked if this was a typical charge and she said no, a typical service call is about $98. I provided her with ********************** cell phone since he ordered the service. I do not approve of this charge of $187.50. This is gouging. I do not know what business commitment Signature Plumbing has with Cal-STEAM. I called Signature Plumbing on 12/6, 12/23, and 2/16 for resolution. *****, the receptionist from Signature Plumbing said she is in communication with *************************** and resend their 2nd billing on 2/14/23 to ***************************. We both know that *************************** does not cover the anode rod. She never communicated with ******************. ****************** provided the anode rod replacement at no cost and my plumber replaced the damaged rod. I want Signature Plumbing to not bill me the $187.50 for an unsolicited visit. I have attached the invoice for your review.Business response
02/22/2023
Hello, I called *************** on 2-21-23 and apologized for mis understanding. She happily accepted and we will not contact her any further.Thank you,***Customer response
02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
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Contact Information
2256 Sierra Meadows Dr Ste B
Rocklin, CA 95677-2186
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.