ComplaintsforPlush Necessities
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On December 22, 2021 I placed an online order #XXXXXX for a total of $204. The order was supposed to be delivered on December 24th. I was home all day and no order from plush necessities arrive to my address. I have contacted the company and informed them that I never received their package. They are not willing to resolve the issue to my satisfaction. Whatever happened with their order is between them and the delivery company to work out. I have absolutely no need to lie or steal from any company. I paid for an order that was never received end of story. I am requesting a full refund to my original payment method.Business response
01/19/2022
Business Response /* (1000, 5, 2022/01/06) */ This is a *** lost package claim. It is already under *** investigation. We informed that customer will be notified as soon as *** investigation is completed. If the package is found and delivered, customer can return it for a full refund free of charge. If the package is confirmed loss, we will also gladly issue a full refund. But we do require *** to complete its investigation which could take up to 8-10 business days.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.