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Blaux

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a confirmation email of an order I placed on 11/27/204 for a portable bidet G2. I have received no information about shipping date and I cannot find contact information in order to find out the status of my order.

  • Initial Complaint

    Date:04/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/17/23 online purchase of BLAUX Portable Bidet for $58.94. Never received. Order #********** Around end of January and end of February, A man answered my calls. He said orders were backed up and mine was a priority to be sent soon. The past 6 weeks I have left voice messages that go unanswered. I want a refund. I have an email verifying my order as well as payment verification.

  • Initial Complaint

    Date:04/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a portable bidet from Blaux on February 6, 2024. My credit card was charged at the time. I have not received my order. They have not sent an email, returned my phone call or responded to their online chatbot.

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product on December 27, 2023. It doesn't look like my credit card has been charged, yet. I have attempted to contact the seller on numerous occasions, via their customer service portal. No answer after more than 1 month. When I ordered the product, I promptly received a notice saying there will be a shipping delay, but I have not received any updates since late December 2023.

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased through their website 2 pair of BLAUX - BLXBUDs (Ear Buds) and their Life Time Warranty on Nov 6, 2023 (Order Cofirmation) with order numbers **********, ***********, and **********. I sent an email to their support centeron Nov 15, 2023 asking when the products were to be delivered. The product finally was delivered at the end of Nov, early Dec 2023. From the beginning I have been trying to get the charging cases to charge with the included charging cable (USB-C). When shipped the charging cases were already charged to 100% but because the charging cases can't be recharged using the charging cases the cases now register 52%. At some point I will no longer be able to charge ear buds because the cases will be 0% with no way to charge the cases. I have sent emails to the company to request a refund or I will take legal action and call the ********** Better Business Bureau and post social media content identifying their business and products as SCAMS. If you need additional documents please give me a call at **************.

  • Initial Complaint

    Date:01/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like so many others who have filed complaints against this company, I ordered one of their products almost a month ago and later received an email that delivery may be slowed due to "issues". I have not received the product and have requested a refund. The company's website does not provide customer service assistance. I recently attempted to email them to advise that I demand a refund or would file a claim with the BBB. In response, I received an email that did not acknowledge my communication; it merely said they were having delays in delivery. Below is a copy of the order:Order Number:2320913605 Order Date:12/23/2023 imageORDER DETAILS Blaux Portable Bidet G2Qty: 1$49.99 Subtotal Price$49.99 ************************ Total:$58.94

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the Portable rechargeable Bidet in 2022 via Amazon. I lost the power cord and sought a replacement via customer service. Initial response promised help. Numerous attempts since I provided information requested have resulted in NOTHING, no responses, no action, NOTHING. APPEARS THEY. ONLY SELL PRODUCT, ********** afterward. Company is a scam!

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid fora BLAUX portable Bidet. However after receiving the product decided that at the age of 80 and my physical condition I would not be able to use it effectively. I immediately tried contacting the customer service ***** on several occasions only to get one text back asking me to send them the order number and my address and that once the request was approved I would get instructions to return the product for credit to my **** card. The product is brand new, has never been used, and is repackaged in the original box with all the proper instructions of use. I have sent 4 emails to customer service for the location to return the product to no avail. I originally contacted CS on or about 11-3-23. There is a 30 day return policy but NO return address for return and no communication from Blanc for the return. I feel their web page for returns are deceptive and borders on fraud.

  • Initial Complaint

    Date:09/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 Blaux units 7/24/23. I received them sometime in the 1st week of August. I opened and used 1 unit. It proved to be totally unsatisfactory. I would like to return 2 if not 3 units for a refund. I have sent emails and have called Blaux and have not received any response. I'm beginning to believe this is a fraudulent company, and I hope there is something you can do to help.. My order # is **********

  • Initial Complaint

    Date:05/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    End of March, 2023.I purchased a Blaux portable bidet. My wife did not like it so I tried to return it. There is no way to return the item. Portal emails to Blaux go unanswered, and phone calls are answered by a computer that is trying to sell you stuff. I don't know what to do with this product which has not been used. It is apparent that Blaux is not a company to be trusted.

Blaux is NOT a BBB Accredited Business.

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