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            Business ProfileFirestone Complete Auto Care

            Auto Repair

            Contact Information

            8051 Washington Blvd

            Roseville, CA 95678-5998

            Visit Website
            (916) 783-0431

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 124

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            8051 Washington Blvd, Roseville, CA 95678-5998
            BBB File Opened:
            3/6/2020
            Years in Business:
            124
            Business Started:
            1/1/1900
            Business Started Locally:
            1/1/1900
            Business Incorporated:
            7/19/1938
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 222617 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 267174 for this business, issued by CA Bureau of Automotive Repair- BAR

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 270785 for this business, issued by CA Bureau of Automotive Repair- BAR

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 261155 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 3/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 222611 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 222614 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 222616 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 222620 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 222615 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 222630 for this business, issued by CA Bureau of Automotive Repair- BAR

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 252231 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 9/30/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 255737 for this business, issued by CA Bureau of Automotive Repair- BAR

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 222613 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 272136 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 3/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 222619 for this business, issued by CA Bureau of Automotive Repair- BAR. The expiration date of this license is 7/31/2024.

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            BBB records show a license number of 253175 for this business, issued by CA Bureau of Automotive Repair- BAR

            These agencies may include:

            CA Bureau of Automotive Repair- BAR

            10949 North Mather Blvd

            Rancho Cordova CA 95670

            (800) 952-5210

            http://www.bar.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Firestone Tire & Service Centers
            • Bridgestone Retail Operations, LLC
            Business Management
            • Mr. Robert Garn, Manager
            Contact Information

            Customer Contact

            • Mr. Robert Garn, Manager
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            In September of 2022 we bought our ******* Palisade 2020. October 29 ***** went to ***************** to add a rack to top of my Palisade where ******* confirmed we had no leaks. On August 28, 2023 I got my first oil change as it was over due. I went to ********* Firestone, after they looked at my car, they told me I needed an oil change, front and rear brakes and all new tires. I scheduled an appointment to change the brakes but went to ******************* for a second opinion. ******************* let me know that in fact I did not need front brakes. So I did not let Firestone do additional work to my car because I no longer trusted them. I wanted to tell you that part because the Firestone in ********* is telling customers they need items fixed on their car when in fact they do not and that is fraud. Firestone ********* did the oil change on August 28, 2023 which cost $102.36. Mind you, there were no leaks prior to going to Firestone. I know that because there were no leaks in our garage or left on my dads driveway, he would tell me right away, also as stated earlier ******* checked for leaks at my last appointment. On August 30th I stopped by my dads house, parked on his driveway and later that day he told me that my ******* was leaking oil. So I went back to Firestone ********* on September 1, 2023 and they redid the oil change and fixed the leak they caused. October 9, 2023 we were driving home from ************* and our battery light came on. We thought that was super weird as we have a new car, we kept driving home and made it to ******** parking lot in ****************. As I was parking the car locked up and gave us a warning that we were about to crash alert(we were not about to crash). So I turned the car off then it wouldn't start. So we had the valet jump the car and it started but wouldn't get out of lock mode. Later we learned that was due to the alternator failing. We checked auto care places and no one had an alternator. We were towed from *************************** to **************, which cost $800. Then we had to take an Lyft from ******* to our home in ********* **, that cost $38.75.October 10, 2023 we had to rent a Hertz vehicle that vehicle was returned on November 9, 2023, the day it was finally fixed, the total cost was $1,238.20.October 12, 2023 Our vehicle was finally looked at, at **************. The ******* technician named **** asked me who did my last oil change. I let him know Firestone. He said there was oil spilt all over the alternator by the last person that did you oil change. The alternator wires are covered in oil which shorted your alternator which shorted your battery. ******* tested for any leaks and there were no leaks, the oil must have been spilt by Firestone as my ******* was only seen by Firestone after ******* had checked for leaks back in 2022.I contacted Firestone and spoke to the manager on October 13, 2023 who stated Firestone was not at fault, without doing any type of investigation. So I made a claim against Firestone that day. October 19, 2023 the claim department sent a supposed neutral technician to ************** to test my car. The claim technician emailed me on Oct 20, 2023 the report and stated the battery was dead and didn't even test the alternator. The technician did not do his diligence. On November 9, 2023 The alternator and battery arrived to ******* and my palisade was fixed by ******* they replaced the battery and alternator which cost $1604.10.
            Read 1 More Complaints

            Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Northeast California

            More Info on Local BBB

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