ComplaintsforUrban Beauty Collective, LLC
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Urban Beauty Collective uses Predatory Towing Practices!!! On January 7, at 11:00 AM I parked in the parking lot of 401 ****** in *********. Although the parking space said Urban Beauty Collective parking only I parked in the spot. There is no signage upon entering the parking lot or in the parking lot that says unauthorized parking will be towed at owners expense, and according to the company website they are closed on Sundays. After I parked, I went to the door of the beauty salon and the door was locked and the establishment was dark. I arrived at 11:00 and the phone call to tow my car was made at 12:17. I was not the only car towed that day and when the property manager of the building was reached via phone she stated the building's policy was not to tow vehicles and to reach out to the salon manager for a refund. I reached out to the salon manager, who stated the signs are posted and to call my attorney. Please refer to the ***************** sign requirements and the attached photos as proof that proper signage is not present.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.