ComplaintsforSmile & Shine Practice of Dr. Sidhu
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Complaint Details
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Initial Complaint
12/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Hi , To whom it may concern:I am filing this complaint because the dental provider office of doctor ********************** has charge my delta dental insurance $664.40 on 8/24/2023, claiming that they have installed permanant crown on tooth number 18. Smile and Shine dental have not delivered permanant crown for my tooth number 18. Yet they submitted a claim stating that I have received my permanent crown for tooth number 18 on August 24, 2023. This information is falseI, have not received the crown. I would like the amount of $664.40 returned back to my delta dental insurance so I can go get my crown elsewhere or for them to mail me my crown as I dont feel comfortable and safe being in their office and receiving dental care from them.Business response
01/09/2024
We did start a treatment plan for preparing for a permanent crown for tooth#** for the patient as per patient's consent.We scanned and sent to the lab and gave her a temporary crown . she was awre she is getting a temporary crown that visit and will have to come back for permanent crown . we called her for her permanent crown to be placed but she doesnt want to come back to our office . Patient wants to go another clinic. Even though patient was very demanding and rude to my staff ,I tried talking to her. My DR did do work on her still to honor we would refund her $666.40 to delta so she can get her crown in another office ********** for the patient .**** this resolves her concern .
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.