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ComplaintsforAffordable Dentures and Implants
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In March 2021 I had my bottom teeth removed suddenly by a dentist. I had no dental insurance so I went to Affordable dentures and implants to have my dentures done. Their website had a warranty and guarantee and talk about being cheaper than insurance. My appt with *************** went accordingly. We went over the denture packages because tooth removal was included at a discount. My choice was the ultimate package. Included was both temporary and 10 months later the final permanent denture. Leaving I paid for my package denture in full and received the referral for the dentist to pull my top teeth. No Good Faith ******** was given or any other payments were spoke of. This was during covid and things were tough. I was able to get a better job in ****** so I moved June 1, 2021. My teeth removal was to be in July. In July my brother in law drove me to ********** where I only had two days to complete this appt. When I saw the dentist to pull my teeth I was quoted $4600. I told them it was supposed to be $89 per tooth. She said sorry no. In a panic I borrowed the money from my brother in law. I had no time to do anything else. I needed to get my dentures so I could work. I'm 64 y/o and homelessness was not an option. I needed this job. So I had my teeth pulled. Ten months later time to get permanent denture I was unable to take the three days off to get my dentures. I called ***************** office and asking if they could send the dentures here at a Co-company here. The billing manager was rude and unempathic saying no I had to come there and that they would hold my money until I could get there. I have been unable to go there due to having multiple surgeries on my gums and missing alot of work. The temp dentures did not fit. I only wear them at work due to pain. I'm stating this as to why I have taken so long to submit this form. The guidelines per their website were not followed in my case treatment. And i have not been able to go to ********** to get my dentures.Business response
02/08/2024
We are sorry to hear that you have been having some difficulties with your dentures treatment. We understand that you moved out of state after you started treatment at our office and that prevented you from coming in for your needed denture appointments which include necessary adjustments for new denture wearers.
We genuinely care about your satisfaction and want to resolve any concerns you have. We take feedback seriously and we want to make sure you complete your dental treatment.
The last time you contacted our office was back on 04/25/2022 and that call went very smooth and ended on a good note and you thanked us and told us that you will keep us posted.
We have been waiting to hear back from you since then to get your dental work completed.
Also, our office reached out to you on 05/05/2022 and again on 05/06/2022 and again on 05/13/2022 and again on 02/07/2024 and again today ( 02/08/2024).
We left several voice messages every time. We also emailed you.
Could you please call us back to ************ or email us back to *********************************************************** so we can work out a solution together, since you moved out of state?
We look forward to hearing from you soon.
Affordable Dentures Team in *********,**
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.