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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 13, 2021 @ 3:36pm, I placed an order which was to be picked up September 16, 2021. Moments after placing the order, I called back to cancel, as the event had been rescheduled. I was told by the young lady who answered that the order had been canceled and that I would receive a credit back to credit card in question. I received a voicemail from Crumbl on the original pick up date informing me that my order was never picked up. When I attempted to call back, the store’s voicemail tree continuously cut me off. I reached out to the customer text line to request a phone call from someone at the location. I received a response stating that they would assist me. I provided all of the above information in addition to the supporting documents (receipt, order number, and etc). I have yet to hear anything from them in spite of my reaching out multiple times to see if there’s been any update to my concern. The charge to my credit card was never reversed. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.