ComplaintsforModern Mane & Co.
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction 8/12/2023 I had hair extensions placed by Modern Mane and Co. The hair I paid for was $520 and the install, I paid $505. The hair I purchased was less than satisfactory.The hair did not match my hair color. I had a consult to go over hair color matching before hand.The extensions were put in and were completely visible and coming apart at the ends. ************ I received was uneven as well.I have asked for a refund and for the subpar hair and install. No refund has been given and to this date, there is not a refund policy on the website.She has declined to give me a refund. She offered to re-do my hair. I declined and would like my money back.Business response
08/21/2023
I am emailing to respond about this complaint.It has already been handled. The client asked for her refund of the hair purchase, which I have provided. Pictures are attached
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.