ComplaintsforAce Handyman Services Roseville-Rocklin

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a rental property and my tenants notified me of a tiny drip coming from the faucet and shower head in the bathroom. I called Ace Handyman Services to see if this is something they could fix. They quoted me $350 + the price for the part which the guy on the phone (****) stated it would be between $25-$100. The guy who came to fix the leak was super unprofessional, according to my tenant. He did not have the part so he had to order it. I contacted the company to get a price on the part and the lady I spoke with said she would send over an invoice with that information. Never sent anything. They received the part and replaced it without my consent. When I spoke to the lady on the phone I wanted to know the cost first. They showed up to complete the work all while I had no idea of cost. When the guy was done with the work, the faucet still had a drip and the handle was completely broken. My tenants said they also lost access to hot water. **** informed me that they will be sending a plumber out to fix the broken handle that their guy broke, and to fix the drip. The plumber again had to order another piece but in his visit, broke the handle further and had to makeshift a handle while they waited for the part. The plumber returned and according to my tenants, has resolved the issues. I now just received an invoice, dated 8/21/2024, with a forged signature on it for a cost of $526. I never signed this invoice and my tenants did not either. They literally forged my signature to pay for the original part ordered that didn't even fix the leak. I am not sure what to do about this or how to resolve this because I have never had a company forge my signature.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ace Handyman Services gave me an estimate of$714 for 2 guys for 4 fours to install 3 shelves in a hall closet and rehang the front door and side to garage. Plus they were to install weatherstripping under both doors. What little they did was botched the shelving is misaligned. The front door was not rehung properly. The garage side door was not touched. Neither door has any weatherstripping. I was just left in the lurch. The local bus nor corporate would help or return my calls. 3 big guys came banging on my door to retrieve their tools, which I gave them. My pest guy was here at the same time or I felt unsafe. They apparently called police about tools and payment. Who checked to see if I was ok after they left. The guy that tried to collect the$1300 would not accept my payment for the estimate. Even though the job was not ever finished.

  Business response

  07/09/2024

  This story is not a full picture of what happened.  Let me first off say that this customer has not been charged a dime for any work.  Unfortunately, our corporate company switched to a new software and for some reason it did not properly schedule her job.  (We are a locally owned franchise and small business) When we were aware of it, our owner called and apologized and offered a discount to be applied to her work. We quickly shuffled around stuff and scheduled her for the next day. It is our operating standard to let customers know that on jobs like hers that we charge time and materials.  We estimated the time, and any additional materials would be in addition to the estimate.  It was not a quote but an estimate. She was given an estimate and told on the phone several times that we are a time and material company. Also, if the job takes less time than we anticipated, we will never charge more but the actual amount of time it took. We have recordings of all these conversations.  When my craftsmen arrived, they went through the estimate again with her and again explained that materials would be extra.  She signed the contract acknowledging she agreed before we began any work.  Two craftsmen were onsite at the customer's house. One craftsman began the work and the other craftsman left to pick up additional materials needed.  The craftsman working, nearing completion of the work, went out to his truck to get some more needed materials to complete the work less the materials being sourced at a nearby hardware store.  That craftsman shared with the customer what the amount of her total would be with the materials, and she locked him out of the house.  He knocked on door obviously thinking this was a mistake.  She told him to get out of there and started calling him all kinds of names.  The second craftsmen arrived back at the house and too was confused.  We have never been treated like this.  He knocked on the door asking for her to let them have their tools (these are a handyman's livelihood and we had other jobs that day).  After they couldn't get anywhere, they went back to their trucks to call our owner.  Our owner then went over to see how he could assist. When three different attempts to get our tools failed, our owner then called the police to assist.  The pest control guy showed up and he asked what was going on.  When he went to the door, she opened the door and our owner asked again if he could retrieve the tools.  She allowed him in front of the Pest Control guy to retrieve the tools.  ********** arrived after this and, when updated, made a wellness check on the customer. Again, she has been charged nothing.  In addition, she has a letter we sent to her via certified mail that she signed for that states the very thing.  We wish her all the best.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ace Handyman of ****************** came out to install a fan over my Stove while doing so they crawled through The crawlspace/ceiling sheet rock to do the electrical he tripped and fell almost fell through the ceiling put a large crack continue to walk on the sheet rock down to the kitchen, cracked it all the way down damage to my ceiling sheet rock.Furthermore, I was in my bedroom where the crawlspace entrance is I was right there when he fell and tripped. It was horrendously loud and sounded like something broke the ductwork and crashed the sheet rock causing it to split all the way down the hallway. Furthermore, *** had many repairs done in my kitchen before this, and I have contractors to sign off on. They are not being any cracks Before they install this, they are at fault they recognized it said they would fix it. Then they changed their mind and now theyre saying something different. They have no integrity. I would never use this company again.

  Business response

  05/29/2024

  Unfortunately, this is not an accurate representation of events.  We were hired after another tradesman did ****** work and was not able to complete the job.  We completed the job ************** asked us to do, and she was very happy with the work at the time of completion. Several days later we were called by the customer about a structural problem in her ceiling after our craftsman had been in her attic. The complaint was not a result of our craftsmans work. We went back over to look at the problems she was describing and potentially fix anything that was our fault. In looking at the work, it was beyond anything we had worked on.  We also consulted experts to look at the problem and they concluded that it was a structural problem with the home.  We have tried to resolve this with the customer but after her continuous behavior towards our craftsmen and office team, we are only communicating via letters.  We have consulted our lawyer concerning everything. We hope she can get this resolved but cursing and threatening our team on the phone, via emails and reviews all over the internet is ridiculous. We feel we have spent significant time with the customer and extra money trying to figure out her problem.  Over the course of trying to resolve the problem, we would schedule appointments and she kept canceling them at the last minute. We, in fact, have lost money on the extra time spent. We hope she will consult a structural engineer to determine and resolve her underlying problem.
  
  

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