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          ClearCaptions has 1 locations, listed below.

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            Business ProfileClearCaptions

            Hearing Assistive Devices
            BBB accredited business

            Contact Information

            3010 Lava Ridge Ct Ste 200

            Roseville, CA 95661-3075

            Visit Website
            (866) 868-8695

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            Customer Reviews

            2.07/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/28/2017

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            ClearCaptions provides captioned telephone services for people with hearing loss.

            Business Details

            Location of This Business
            3010 Lava Ridge Ct Ste 200, Roseville, CA 95661-3075
            BBB File Opened:
            3/14/2017
            Years in Business:
            13
            Business Started:
            8/5/2011
            Business Incorporated:
            11/5/2014
            Accredited Since:
            4/28/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • ClearCaptions, LLC
            Business Management
            • Anne Gowen, Director of Marketing
            Contact Information

            Customer Contact

            • Anne Gowen, Director of Marketing
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            The phone has been delivered. When we signed up we were promised to be able to self install phone. We have been told this 3 times previously. I was given a date for someone to call to assist setting up my account. It was scheduled on 7/22/2024 , between 8-10 AM. Noone called. Called the company and no explanation why i had to take off work and lose a whole days pay. Now they said that i have to reschedule for a technician to come to my house to install phone. I informed them from the very beginning that we do not allow people in my house due to health conditions and pets. Now they expect me to lose another days pay. All I need is My email and a password in their system for me to sign in and use my phone. The person who answered their phone seems very uninformed and refused to let me speak to a supervisor. For at least an hour at this point have been on hold with the company, except for the excuses that have been periodicly given.
            Read More
            Read 15 More Complaints

            Customer Reviews

            14 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            F@@@ H

            06/14/2024

            TOTAL SCAM. Made it VERY CLEAR that I wanted to do a self install the salesperson said that was OK. Fine,,,, received the phone and tried to finish install,,needed a password,,,,called customer support,,, refused to give me a password as they did not provide for self install. Don't like being lied to,,,and it wasn't because of my hearing had my volume all the way up. So,,,I packed up the phone used the provided return shipping label (says a lot about a company when they include a return label in their packaging) Two days later I receive an e-mail giving me an install date and telling me I would need to pay $20.00 upon completion of install. Sent return e-mail telling them to cancel the unwanted and refused appointment. Two days later I get a phone call to confirm the install appointment, when I told the woman I had already sent the phone back she acted like she didn't believe me. had to block numbers because they would not stop calling, texting and e-mailing.

            ClearCaptions Response

            06/18/2024

            Thank you for sharing your experience with us. We're truly sorry to hear about the issues you faced! Your feedback is incredibly important, and we want to address your concerns promptly, but we were unable to locate you in our system with the information included in your review.


            To better understand and resolve the situation, could you please give us a call at your earliest convenience? Our customer support team is ready to assist you directly and ensure that we make things right. You can reach us at ************.


            We appreciate your patience and look forward to speaking with you soon.
            Sincerely,
            The ClearCaptions Team

            Read 13 More Customer Reviews

            Local BBB

            BBB of Northeast California

            More Info on Local BBB

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