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ComplaintsforHeritage Hotel Group
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Complaint Details
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Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked and paid to stay three nights at the heritage inn express hotel in ******** and I was only there for 3 hours before they told me I was on the dnr and had to leave for fitting my deposit as well as what I paid for the total stay. The reason the general manager said was because of drug activity. I unloaded my car (three trips from the car to the room) had no company took a shower and was laying down when they knocked on the door. I tried to explain that to the general manager and she wouldnt hear it, telling me I had 15 minutes to vacate the property or Id be arrested for breaking and entering to the hotel room. I packed up my things and turned in my key to the office asked for a receipt and was told no it could not be provided to me per management. Id like the money to be refunded to me plus the $250 the took for the incidental fee. The room total was $311.91 so total Id like to be reduced ****** This place is not legit they steel ur money n try to cause u legal issues for no reason.Initial Complaint
02/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I booked 2 nights day at heritage inn ***************. In the middle of the night about 1 AM neighbors above came in extremely loud and noise continued till 3 AM. After several attempts with the office they finally agreed to move me to another room.. I would like to proceed and request a for refound, since I did not stay there the 2nd night. I did not feel like I could rest so I chose to go to a different hotel. I would like a refund for my stay of $251
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.