ComplaintsforGuzzetta Jewelers, Inc.
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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My Husband and I Bought My Ring January 2022 , I Went back to Get the diamond upgrade and Weeks later the band caused Severe swelling, I Took it into the Jewlers and Was Helped by A Man named **** whom measured my finger and said the ring was to small and they would size it larger for me and it would be done in 2 days ,meanwhile he suggested a Ring guard to go around my Ring that he had one for a Good Deal ,I explained I Needed the Rings back by 12/20 and He Promised this to me So I went ahead and Agreed with the Discount ,Well 12/20 I Contacted them to Arrange pickup and was informed that their Paperwork says 12/27 and I asked to speak to a manager that I need to come pickup my Ring and they could just figure out the rest of it ,So another Phone call was with **** and He said to me that their Jewler is out sick so I asked if I could come get my Ring and he placed me on hold ,Then he came back to the phone and said my Ring wasn't there and it was at another location, I Was Upset, **** put me on Speaker and was making fun of my frustration and telling others my price he gave me and I'm just Really Upset and I Requested A Refund due to the promise of 12/20 and Also **************** I was Recieving ,I looked at my paper work and the date was 12/ and No day ! I was Very hurt when I seen this ,They Never intended on me having my Ring as promised 12/20 ,I Felt Very Disappointed
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.