ComplaintsforRoseville Honda Motorsports
Motorcycle Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid off my loan on my motorcycle and they refuse to send me my title. They said the *** sent it to the wrong address electronically. That statement was from Honda Motorsports financial ***** Roseville Honda said that makes no sense as titles are sent in paper only. Honda financial **** says I have to go to the *** myself to take care of this.Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Transaction date is 12/10/2021. I had a deposit/down payment for a vehicle for $200.00. I have no written documentation of purchase. The vehicle was priced lower at a nearby dealership that same night. Less than 24 hours later, I cancelled the sale and requested the refund for deposit. Their prices and markups were pretty large. I was told no refund, but it would go on my account for credit towards anything purchased in the future. I havent needed anything from their store until now. I tried to purchase a tire for $220.23 which is $158.00 at a local shop. Even though they are overpriced at this dealership, and even though I did not appreciate the way I was treated in the past, I tried to work with their business. They are not returning my phone calls. At this time, I only want a refund of the initial money. I intend to take legal action. Especially, since other dealerships stated they would not do this to their customers since its not productive towards good customer satisfaction and service. My receipt stated down payment on vehicle for which I did not receive. I am therefore requesting the money returned, plus interest and reimbursement for my time spent filling legal action. I would have likely bought vehicles from this dealership and referred others if I had not been treated so poorly. I will pursue legal action if this is not resolved.Initial Complaint
08/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a new motorcycle from roseville honda. The bike does not start. I left the bike with them to perform warranty repair. They had my bike for 2 months and claim nothing is wrong with it. I am still experiencing the same problems.Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My side x side was broken down and needed to be repaired I trusted Roseville Honda motersports to do these repairs. They changed the quote 3 times. They also took 8 months to tell me they are not going to do the repair and then charged me 700 bucks to pick it up. They still owe me **** dollars and have yet to cut me a check its been over 2 and a half weeks. I am very disappointed with the service and will not recommend this place to anyone.Initial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
12/09/2021. We paid ******** in cash for a brand new SSR 125 dirt bike with ***************** The business offered a warranty with the option to extend said warranty. I was told that the warranty was a complete warranty for the bike. The ********************* are included in that warranty. We purchased the bike. About a week in to riding the bike, i began noticing that 3rd & 4th gear were slipping. I immediately called Roseville Powersports.I was told by ***** that they were very busy that ********* couldn't look at the bike until the following week or after. I was a little shocked. I wasn't happy or satisfied with the wait or time frame. We broke a clutch lever on accident ,i called again & requested the part. I was now told that they didn't think anything would break so soon. They then began apologizing saying that they only have bike's & no parts. The parts are stuck on a ship in ************* are 4 or more months out. That is what they said. I was told to go to their competitor for the part of which their competitor had parts & more. They never mentioned that prior to the sale. They made it sound like the bike was in complete running condition ,after all they are paid for that. Once i bought the replacement part, we took the bike in finally. The bike was tested & i was assured that they could repair the slipping gears with a simple clutch adjustment. That adjustment didn't work. I was then told to purchase high performance clutch parts from their competitor or find it on my own .Before we purchased the bike. We told they that we were new to dirt bikes & would need their assistance maintaining the bike. They have no way of fixing the bike. No ********* was lured in to making a questionable purchase. They are selling possibly defective bikes & with no way to repair or replace the bike or parts is suspect to me. I don't want to be locked into buying defective bikes.The bike had also lost a few screws of which they did replace. A s**** ,that's all they had.Business response
01/14/2022
The customer bought a kids motorcycle for his kid but rides the bike himself. The motorcycle is not designed to be ridden by an adult. The motorcycle was crashed and a part was broken but unfortunately no manufacturers cover *************.
The bottom line is the the kids bike is built for kids not adults.
Thanks
*****************
Customer response
01/25/2022
I am rejecting this response because:
I did buy the bike for my children.They knew I would be riding the bike as well,the helmet was an adult sized helmet.My son is 13 & is almost as tall & weighs the same as I do.When we purchased the bike,I brought my whole family in.They saw how big my son is & if the bike is not efficient for us.They shouldn't have sold it.***** claimed that this SSR-125 Tr-BW was perfect for us.They also claimed that there were no bigger bikes available.That is not true.SSR Makes a 140 & 150.The bike was not crashed,he fell in the grass.Not running into another object or person which is what a crash is.They were very hesitant in getting the bike back in to be looked at.It took three weeks for them to allow me to bring it in.Once I brought it back in,***** claimed it was a simple clutch adjustment needed.I requested that they tighten the chain,as it was loose.I was denied & told to read the owners manual & do it myself.That's the way they sold it.The service mechanic rode it & immediately felt the slippage.They claimed to make an adjustment that didn't work.They have tried to send me to dealers who are not authorized to work on the bike.A set up.They claimed to be the best of these over seas bikes,when they have no parts or accessories for it.The business I got the part (Clutch Lever) from Atv Wholesale read the repair statement from Roseville Powersports & offered to make repairs on the bike as I had been denied.Atv Wholesale found the upgraded parts & offered to take care of the bike.The service man looked at my bike & saw the loose chain.He documented the repairs needed & looked for performance parts of which he found.They are special order.He also offered to tighten the chain but didn't have any availability for two or three weeks.Customer response
01/25/2022
I am rejecting this response because:Customer response
01/26/2022
I am rejecting this response because:
I did buy the bike for my children.They knew I would be riding the bike as well,the helmet was an adult sized helmet.My son is 13 & is almost as tall & weighs the same as I do.When we purchased the bike,I brought my whole family in.They saw how big my son is & if the bike is not efficient for us.They shouldn't have sold it.***** claimed that this SSR-125 Tr-BW was perfect for us.They also claimed that there were no bigger bikes available.That is not true.SSR Makes a 140 & 150.The bike was not crashed,he fell in the grass.Not running into another object or person which is what a crash is.They were very hesitant in getting the bike back in to be looked at.It took three weeks for them to allow me to bring it in.Once I brought it back in,***** claimed it was a simple clutch adjustment needed.I requested that they tighten the chain,as it was loose.I was denied & told to read the owners manual & do it myself.That's the way they sold it.The service mechanic rode it & immediately felt the slippage.They claimed to make an adjustment that didn't work.They have tried to send me to dealers who are not authorized to work on the bike.A set up.They claimed to be the best of these over seas bikes,when they have no parts or accessories for it.The business I got the part (Clutch Lever) from Atv Wholesale read the repair statement from Roseville Powersports & offered to make repairs on the bike as I had been denied.Atv Wholesale found the upgraded parts & offered to take care of the bike.The service man looked at my bike & saw the loose chain.He documented the repairs needed & looked for performance parts of which he found.They are special order.He also offered to tighten the chain but didn't have any availability for two or three weeks.Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I dropped my lawn mower off at Roseville Honda Motorsports bc the engine was “surging” on 7/22/2021. I was told they will look at it and get back to me within a week. They never once called me in any form of correspondence was initiated on my behalf. The lawnmower was only three months old when I took it in. They eventually told me they located “debris” in the carburetor which I believe to be false bc the service manager previously told me it wouldn’t be covered under warranty if they located “debris” in the carburetor. Weird how they said there was debris in there after that!! Well, I called Honda corporate in Atlanta Georgia and they agreed to cover the repair under a “goodwill warranty.” I have called Roseville Honda motorsports several times and they have not yet fixed my lawnmower and continue to blame it on a part they are missing. I have called two other lawnmower companies and they both independently said the carburetor on those mowers is bad and needs to be replaced.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.