ComplaintsforSecurity Public Storage
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Complaint Details
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Initial Complaint
12/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
After five years, we vacated our unit E015 on 5/11/2023. At that time we had a credit amount of over $400.00. We were told we would be receiving a refund. The refund never came. After numerous calls to the local site and being told they can't do anything and that I have to e-mail the corporate office, I did several times with no response. I continued to call the local site and was lucky to catch a manager (******) from the corporate office visiting the site on (10/18/2023). After telling her my story, she promised me when she got back to her office she would look into it and contact me by the following Friday (11/20/2023). Unfortunately, she did not. I have since e-mailed several more times. Still no response. I called the local site on Monday (12/4/2023) and was told they would contact ****** and let her know I was still waiting for a response. Still no response from ******. Also on Monday 12/4/2023, I called a number for the corporate office. It was not the corporate office. It was a call center. The girl that answered the phone kept talking over me when I tried to talk to her she hung up on me then blocked me from calling back. I don't know what else to do. I did business in good faith for five years. This is such an awful way of conducting business, not to mention the stress and frustration it has caused me. If there is anything you can do to help me, I would greatly appreciate it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.