ComplaintsforFuture Nissan of Roseville

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased vehicle from Nissan of Roseville on January 20, 2024. I paid for the Portfolio Protection. I am now selling the car to buy another one and need to cancel the protection, but I am unable to get anything put a ringing phone and someone who answers the phone that keeps just transferring me to a line where no one picks up the phone. I need the protection canceled and refunded for the remaining. I have spoke with the Portfolio Protection and they gave me the details. I paid $1,075, and with the cancellation fee I will be due a refund of $924.58.

  Business response

  08/13/2024

  I spoke to her this afternoon she is planning on coming in to fill out the correct paperwork to complete the cancelation tomorrow afternoon. 

   

  Told her to reach out to me if she has any further issues.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  July 27, 2024 Future Nissan, mislead me into signing for a loan under their company, when I clearly stated multiple times that I had already secured financing and only needed a purchase order. Several times they presented me with paperwork, and I declined. The final time, I stated that I needed the ***** and *************************** stated that the State of California required that I complete the paperwork that is attached. It was NOT a purchase order, but a loan agreement. They wanted to finance the car, because they told me that they would meet the price that I was given by a dealership in ********, even though their car was more expensive. However, their contract clearly has me paying $5,000 more for a used car than I would every agree to pay. I am a senior citizen, minority female on a fixed income. They took advantage of the situation, and now I may be stuck paying a loan to them because they baited and switched. I want my $3,000 back and the contract cancelled. I do not want a car from a dealership that conduct fradulent business tactics to get a sale.

  Business response

  07/31/2024

  I spoke to ***** AND explained everything to her.
  
  We had her sign a California contract with ARB AGREEMENT
  It comes with a truth and lending box to explain interest
  We never ran her credit
  We never tried to acquire financing on her behalf
  We are waiting for her bank to fund us before she takes delivery

   

  I spoke to her again this morning and we are all set and good to go to finish the delivery on her vehicle once ***** and her bank fund the rest of the deal.

  Customer response

  07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  

  Future Nissan has gone out of their way to resolve my understanding of the California car purchasing documentation. They have NOT attempted to conduct any business that was unethical or irresponsible. I apologize for any problems that were created in this transaction. Pleas consider this matter closed and no adverse reflection on their company.

  Sincerely,

  *************************

   

  
  

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  August 21, 2022 I purchased a used 2015 **** Focus Hatchback from this Nissan dealership. A month or so ago my car started making a screeching noise when driving slow but otherwise it was running well. I called the salesman who sold me the car and he recommended I drop it off with **** dealership to see what the problem was which I did and the service tech phoned me that my car was in need of a transmission and it would cost $9,000 approx to repair and they wouldn't do it cuz the car wasn't worth it. I totally freaked out. I called back my salesman and was told that after he spoke with his superiors all he could do was to sell me another car which I advised him I wasn't in a financial position to do that. I called a mechanic referred to me and he said my car had a clutch too and the transmission would cost $5500 and that didn't include labor costs. Oh my God now what am I going to do. The only option I'm thinking is to surrender my car back to the loan company because I'm not going to make payments on a car that doesn't work. It's been sitting in my driveway and I'm getting more upset as the days go by. I don't even have the car 2 years yet and have put on maybe 6000 miles or so (not sure of actual miles) since I've had the car. I have made payments, paid insurance since day 1 and now have nothing. This doesn't make sense to me at all. I have requested to see all the paperwork on maintenance on this car but have received nothing. I feel I have been taken advantage of and the dealership isn't helping me at all. If I bought another car, I'd be upside down and still paying for thus car and a new one. I was told this had a total mechanical failure, end of story. Nobody will repair it and the dealership isn't responsible? This is crazy and they need to make this right. I told everyone I want it fixed and was told No. Something needs to be made right from the dealership so that I have a car. I didn't nothing to this car and the miles reflect that. ****** miles

  Business response

  06/20/2024

  I *********************** General Sales Manager at future Nissan called and spoke to ***.

  I gave her a couple different options to help her. 

  She currently doesn't have insurance or credit to qualify her for a new loan per what she told me on the phone.

  I am more than willing to continue to help her find a resolution to her concerns.

  As of right now she understands what she needs to do.

  Hope this helps.

   

  Customer response

  06/24/2024

  I don't agree with *********************** at Future **** because since we spoke I decided to do more research into my 2015 **** Focus. I found out there was a lawsuit which settled for $30 million.  I believe that included several things and ****** never mentioned this.

  What really upset me and made me very angry is after reading up on this car, I feel like this has issues with the transmission I don't know why it was even sold to me. This is totally ubsurd. ****** definitely knows the problems with this car but made no mention of it.  **** should be doing everything possible to make good what **** screwed up in my car.  I want Future **** to put a new transmission in my car. This is their fault not mine. I should not have to be put out over this car.  It's all over the internet with many many customers irate over their problems. **** needs to stand up, pay me or fix it or whatever. This shouldn't be my problem they should be quick in fixing my car.

  Business response

  07/05/2024

  I work with the future nissan dealership not ford. 
  

  Our nissan dealership wasnt aware of issues with a 2015 ford. 
  

  She drove the car for over a year with no issues and didnt not purchase an extended warranty to cover mechanical failure. 

  I cant currently offer a resolution. 

• Initial Complaint

  04/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Approximately, around April 2023, I brought my Truck into Nissan of Roseville and told them to look at one specific thing, the rearend. They ignored my request, and that waas cinfirmed by another service representative. They, instead inspected only some of the vehicle, that took them 1 full day. The truck rearend snapped the next day. I pay more money because they missed the problem vs if they would have caught the problem. Due to the Price of there inspection + the cost estimate just for the rearend, witht the warranty claim, I say Fraud, they tried to work the insurance company. A new rearend was half there cost.

  Business response

  04/30/2024

  In reviewing our history, ****************** originally brought his 2004 Titan in on December 26, 2023.  His concerns were a noise when turning, semi-truck noise when coasting, and the front drivers seat would not tilt.   We had our technician inspect the vehicle and found that the vehicle was leaking power steering fluid at the high side power steering hose, lower control arm bushings torn, sway bar links damaged, tie rod ends torn, front struts leaking and radiator leaking.  In order for our technician to continue the diagnosis, we would need to address these items before we could safely continue the diagnosis process to prevent additional damage.  ****************** declined to have the repairs performed and picked up his vehicle.  Mr. ******* was not charged for the diagnosis.

  ****************** returned on January 2, 2024 with a concern that the vehicle would only move when in four wheel high.  Our technician found that the differential had failed.  ****************** declined to have the repairs performed and picked up his vehicle.  Mr. ******* was not charged for the diagnosis.  

  Although we feel for Mr. *******, we diagnosed the concerns based on the information that he provided.  

   

  Customer response

  05/01/2024

  I am rejecting this response because:

  1.  Nissan of Roseville CA, did not admit to saying I told.them to ignore everything and only look at the rear-end in the 1st drop off. 

  2. Nissan of Roseville CA, failed to mention that I called them 15min later after the truck up and said the noise is there still and even worse. I ask them was it OK to drive, thinking they inspected the rear-end. 

   

  
  

  Business response

  05/06/2024

  As stated on the original repair order, we only diagnosed the concerns that were communicated from Mr. ************** The differential was not a concern that Mr. ******* communicated to us during the write up process, so our technician didn't inspect the rear differential.  

  Customer response

  05/09/2024

  I am rejecting this response because: They missed pronounced my name, there is a ******* in Roseville, so not sure whom they are relating too. Second, Nissan ignored me, so how did they comply? I said specifically the rear-end, it was so loud it was obvious, Thirda person in there office addmitted that they seen a note that said, " Dont touch anything but the rear-end."
  

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2019 Nissan Armada from future Nissan in Roseville on March 18. A few days later, I called because it was having transmission issues and breaking issues so they came and picked the car up service the transmission and put all new brakes and rotors. Brought the vehicle back to me when I drove it two days later the main bolt holding the caliper onto the rotor was missing and I didnt know that so while driving my son to school, I lost The ability to brake, ran a red light and was almost tboned, and got a call from their manager saying I was crazy theres nothing wrong with the car, I just dont know how to drive. After sending pictures, they sent a tow truck and immediately started apologizing. I told them I didnt want the vehicle so I went down and signed contract cancellation paperwork and now they are refusing to give me my downpayment. Told me Im out of luck and not one person is returning my phone calls. *** got every conversation on video and *** now contacted an attorney.

  Business response

  04/22/2024

  Just spoke with ***** and made sure her refund was processed which it has been.  We are also trying to find another vehicle for her and apologized for the way the last vehicle and her experience was.  ***** has purchased 5 vehicles from us and we will make sure this next one is handled the way it should be handled. 

  Customer response

  04/23/2024

  Better Business Bureau: Id like to cancel my complaint. The business has now contacted me and gave me my money back as of this morning and are trying to make things right.  
  

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or about Nov. 27 I test drove a Nissan Kicks with my roommate and a future Nissan employee by the name of ***********************. I only test drove one vehicle. The vehicle I test drove was equipped with a Bose system in the head rest and and other features including remote start and braking features etc. The dealership was very aggressive with the sale. When I declined to purchase the vehicle because the financing was not to my liking they (*****, the finance mgr and the main mgr of the dealership) became even more aggressive. They assured me the price would not increase yet it increased by 100 dollars. They then said they would be detailing the car even though it was spotless. Upon doing so they switched cars on me. Mind you I only test drive one vehicle. I believe if their video surveillance was pulled it would prove just as much. When it was brought to the attention of ***** the finance manager she stated ***** called in sick. Upon speaking to her further she said to wait and allow ***** to make the deal right. The next day he did not return my calls. Once again I called ***** and she was out the following Wednesday and Thursday. I attempted once again to contact *****, today Dec. 1, 2023 and I received no reply. I then called the dealership and no one answered the main switch boards line. Thank you for your assistance. This car is going to cost me in the end ***** dollars. If they cant make good on this fraudulent deal they should just come get it. I have spoken to other dealerships and they voiced the same things about how sketchy Future Nissan of Roseville was and customers expressed these feelings to them also. Thank you for your time and consideration regarding this matter. If you have any questions, please do not hesitate to call me at ************.

  Business response

  12/13/2023

  My name is *********************** GSM at future nissan. I have tried to reach the customer on two separate occasions. I have reached out again today hoping to get a call back. I have spoke to ***** and ***** about the deal. It was difficult to get the customer financed and she did test drive the vehicle that she bought and that we stated on the contract. I am under the impression she looked at a used vehicle none of which had the Bose Soundsystem in the headrest. We currently dont even have that vehicle in stock. Please feel free to reach out to me as well. ************ again my name is ***********************, General sales manager, I hope to get this issue resolved and taken care of for you as soon as possible. Thanks and have a wonderful afternoon. 

• Initial Complaint

  08/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Nissan I leased Nissan Ariya from Future Nissan Roseville, CA and sales managers told me that I am going to get Federal ($8500)and ********** ($7500) tax credit buying this vehicle. Later days when I checked with Nissan, their GM ( ******) called me and said that I wont get any tax credit for this vehicle since this was made in *****. My sole purpose to buy this particular vehicle is to get tax credit. I wanted to buy a ***** but this sales team( ************************, ******* Manager, ***** ) told me and convinced me to buy this since both vehicles get the same tax credit. Also stacker on the vehicle says this vehicle runs 214+++ miles when it is 100% charges. But Checked and took screenshots on every charge and it charges only up to 185-187miles. I talked with Nissan ************* consumer affairs rep ******** **************) soon after leased this vehicle but she didnt give me any answers for my issues. My case # ********. I reached out to GM of Nissan couple of times and he doesnt not want to help me either. Could you please help me to solve this issue? I want to return this vehicle and get my Deposit of $5000 back. Or they could give me an upgraded trim to offset $15000. I also got quotes from other Nissan for the same vehicle and they still keep telling me that I get a tax credit. These sales people are lying to their customers to sell the vehicle. I would appreciate if you could help me with this matter . Thank you, ************************

  Business response

  08/17/2023

  I have spoken with ******* 3 different times to explain the rebate that he is referring to and we did give him a $8500 rebate off the price of the vehicle. We have also looked at the range of the vehicle by checking the health and performance of the battery and it all has checked out perfect.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought my Nissan new at Future Nissan Roseville in 2016. To date, I've only accumulated 73k miles.A couple years ago, it was diagnosed with a computer issue that was warrantied by the manufacturer so it was fixed for free. They also found a different issue that cost me $950 out of pocket.Recently my check engine light came on, and coincidentally it was time to change my oil so I asked the mechanic to pull the code for the check engine light. I called Future Nissan with the code, and was told that it'd be best to run a Nissan diagnostic. Estimated repairs with diagnostic was almost $500.I took the truck in the next day and expressed my displeasure that I'm back again for another costly repair. The person who wrote me up told me that 'if it was his vehicle' he wouldn't do the diagnostic because he was 95% sure the code was accurate. I told him I was apprehensive, and he told me that if that wasn't the issue I could bring it back and he'd apply the money for repairs toward Nissan diagnostics.I picked it up and was told the issue was resolved and verified that my check engine light was off. I left and the truck sputtered when I accelerated onto the main road, but seemed to clear itself so I continued. I stopped for an appointment 3 miles away, and when I left there the truck sputtered and completed died as I was crossing a busy intersection. It wouldn't start again.I immediately called Future Nissan and talked to another tech telling him I've just left the dealership and am stranded on the side of the road. He said that since I didn't do the diagnostic there was nothing he could do. He suggested this issue could be unrelated to the repair even though the vehicle was driving just fine the day I dropped it off. I waited for a tow truck for two hours and brought the truck home because it was almost 7 and I'd have no ride home from the dealership.I've had thousands of dollars of repairs done on this truck and it hasn't even hit 100k miles yet.

  Business response

  08/14/2023

  ********************** brought his vehicle in as stated with a camshaft sensor code pulled from another repair facility. Our advisor stated to ********************** this is something we have seen before. Our advisor based on his years of knowledge and experience recommended the sensor replacement without diagnosis to save him time and money. He also advised if the car returned with the same concern, we would perform diagnosis at no charge in good faith. This repair proved to be the correct fix. Again, his vehicle was just at another facility and was brought here just for the repair. The only visit here was two years ago with a warranty concern. We agreed when his vehicle stalled, he would have it towed in by AAA and we would diagnose the vehicle at no charge. Upon inspection we found a P0101 mas air flow sensor fault code. This code has nothing to do with the prior repair. Furthermore, we opened the air box and found the air cleaner extremely dirty from lack of maintenance.

   The customer approved repairs for mas air flow sensor replacement and air filter replacement. Upon price and availably for the part, part was found to be on national back order. We were able to locate one at a local dealer and retrieve it for **********************. Installed mas air flow sensor, air filter, cleared diagnostic trouble codes. Performed road test and vehicle is operating as designed.

  TECHNICIAN NOTES:

   CHECKED AND CONFIRMED CUSTOMER COMPLAINT. CHECKED FOR CODES USING C3+ AND FOUND P0101. REMOVED AIR FILTER AND FOUND EXTREMELY DIRTY (PARTICLES OF DIRT FALLING OFF FILTER). CHECKED ALPHAS AND FOUND STUCK AT 75% (SPEC IS BETWEEN 95% - 105%). MASS AIR FLOW IS CAUSING A RICH CONDITION AND ECM IS TRYING TO LEAN OUT CAUSING A STALL. TRIED CLEANING MASS AIR FLOW SENSOR WITH NO CHANGE. REC NEW ENGINE AIR FILTER AND MASS AIR FLOW SENSOR AND RE CHECK

  INSTALLED NEW MASS AIR FLOW SENSOR, INSTALLED C3+ AND CLEARED CHECK ENGINE LIGHT, RESET ADAPTATIONS (ALPHA RESET) AND RE CHECKED. ALPHAS ARE NOW IN SPEC AT 99%. TEST DROVE AND CONFIRMED FIXED

  Customer response

  08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is the second vehicle we purchased from Future Nissan. One June 6, 2023, my wife and I went to Future Nissan in Roseville, CA. We met with sales manager, ***********************, and sales person, ***********************. Here is a summary of our initial discussion:We have a small, travel trailer with GVW of approximately **** lb Our current tow vehicle was a 2016 **** Escape with 2.0 Ecoboost has **** lb towing capacity We wanted a towing capacity of ***** to ***** lb Two vehicles we were interested were Nissan Pathfinder and ***** Ridgeline We wanted more towing capacity in case we purchased a larger trailer Here is some additional information pertaining to towing travel trailers:Trailers over ***** GVW are required to have trailer brakes in CA Trailer brakes won't work without a brake controller *********************** said the Pathfinder would tow ***** lb. We knew that and asked what used Pathfinders were on the lot. *********************** then showed us two used Pathfinders, a 2019 and a 2020. The 2020 looked great to us. The vehicle has a tow mode button feature we liked. There was no hitch, wire harness or brake controller on the vehicle. ***** said they (I assumed he meant the dealership) could install a "tow package" on the vehicle and that he'd find out how much extra that would be. We bought to vehicle with a "tow hitch package" shown on the dealership due bill. We paid cash for the vehicle. I took the car back for tow package installation on 6/12. When I picked up the vehicle, the hitch and wire harness were installed, but there was no brake controller. I pointed this out and said I needed the job finished. I talked to the dealership loyalty manager and ended up speaking with *********************** who informed me they would charge $435 in install the controller. I believe the controller was part of what I bought with the $1244 "tow hitch package". I'm dumbfounded a repeat customer is given the runaround on something this minor.

  Business response

  07/01/2023

  My name is ************************* GSM at Future Nissan. 

   

  We will be completing the installation of the Trailor brake for ************* 

   

  He is happy with the resolution and no further issues or complaints from him.

  Customer response

  07/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

  I spoke with *********************** this morning.  We had a very good discussion and were able to resolve my issue.  I'm very happy Future Nissan will be completing the installation of my trailer brake controller, and quickly, too!  It looks like things may get wrapped up this week.  Thanks, ******!.
  

  
  

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've made multiple attempts to get my 2013 Nissan Altima headlamps replaced under a recall. I complained about the dim headlights since I first purchased the car brand new from your dealership after my daughter was driving behind ** and it looked like her lights were off. Nissan told me this was normal. I then found out later about the lawsuit and recall. I have taken all of the appropriate steps. I filed my claim on 02.04.2022 at 5:57PM. Claim number NIZ-***********. When I asked service technician, ***** in Roseville, CA on August 23, 2022 at 6:57AM via text about the status of the recall, he responded "Hey *****, good morning it's *****. I'm sorry I forgot to mention. I performed the inspection recall on the headlights for *****'s car. The headlights failed the inspection today so they have been put on order. We'll be able to replace them at no charge I just need to wait until I see them. It may take awhile... there are 60k + headlights on order so Nissan is going to be playing catch up on getting them replaced." I followed up several times after that and was told they were still on order. Warranty claim is now expired and it's not my fault that Nissan refused to do the work stating they had no parts.

  Business response

  05/17/2023

  WE HAVE MADE CONTACT WITH THE CUSTOMER AND WILL BE REPLACING THE HEADLAMPS AT NO CHARGE TO HER. HER INSPECTION PASSED THE RECALL AND PER NISSAN DOESN'T MEET THE CRITERIA FOR REPLACEMENT. ***** HAS BEEN A LOYAL CUSTOMER OVER THE ***** AND WE MADE A MISTAKE TELLING HER THEY FAILED. WE WILL STAND BEHIND OUR MISTAKE AND TAKE CARE OF HER HEADLAMP REPLACEMENTS. 

  Customer response

  05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  I will be calling them to schedule the appointment. 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩