ComplaintsforRoseville Chevrolet

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been having issue with my 2023 Chevrolet Silverado 1500 since the day I bought it. From electrical issues to basic things like rattles. Every single time Ive taken it into the dealership to get it looked it they say its normal and the issue still continues. On September 6, 2024, underneath the center console of my truck caught on fire. I called Roseville Chevrolet immediately after the fire occurred to let them know about this. I got transferred about 10 times and no one answered. The entire dealership was giving me the go around. The following day I drove a burnt truck to the dealership about 100 miles away from me because they refused to tow it or have someone else come pick it up. When I arrived the assistant manager asked me why I didnt just let the truck burn entirely so it would have been an easier insurance claim. My truck has been at the service department for almost two weeks and I have heard absolutely nothing. I was told a service manager, general manager, and sales manager were supposed to get back to me and it has been radio silence since I dropped the truck off. This is not how you are supposed to do business with such a safety hazard and when my life could have potentially been at stake.

  Business response

  09/25/2024

  Thank you for notifying us about the complaint submitted by ***** ******. We take all customer concerns seriously and have thoroughly reviewed the details of this matter.
  
  The customer has alleged that their vehicle caught fire, and while we sympathize with any distress this may have caused, our internal review, supported by available evidence, suggests that the fire was not due to a defect or issue attributable to the dealership.  
  
  As this matter involves potential safety concerns with the vehicle, we have forwarded the details of the case to the manufacturer for further investigation, as they are best equipped to handle claims regarding possible defects. However, given the nature of the incident and the findings so far, we do not believe this is a situation for which the dealership bears any responsibility. We have started the process of a Product Assistance Claim (PAC) for the customer with **************. He may follow up on this directly with the ************** at ************. Additionally we were informed that the customer has filed an insurance claim; my team was instructed by his insurance company not to touch the vehicle until they have sent an investigator to inspect the vehicle. 
  
  We are committed to cooperating fully with any ongoing investigations by the manufacturer/insurance company and will assist the customer as necessary in their communications with the appropriate parties. 
  
  Thank you for your attention to this matter. Should you require any additional information or clarification, please feel free to contact us.

  Regards, 

  ********* *******

  Roseville Chevrolet

  General Manager

  ************

   

   

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got sold a 2016 jeep Cherokee. It only has ****** miles on it and Ive only have had it a year!! It has broken down at stoplights before multiple times.. The brakes have been fixed on it three times.. The lower Control arms, and the transmission axle needed to be replaced and its burning oil!! It also has been turning off in the middle of the intersection with my kids in the car.. When this was brought up to when I called, they only wanted to run my credit and try and trade in the car instead of help me with a car they sold me!! I also owe too much on it to trade it in so Im stuck in a car that does not even work half the time.. I need a reliable car for me and my two kids to get around!

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ?On 12/22/23 I purchased a certified used vehicle from Roseville Chevrolet with a 72 hour, 150 mile trade back option. One 12/24/23, less than 48 hours into the 72 hours and just 60 miles into the 150 mile cap, and told them I wanted to trade back the vehicle for something different. *********** stalled the process through the holiday claiming I had gone past the 72 hour trade back time. I repeatedly told sales manager to come get the vehicle, that I could not drive it because it was not insured by me. This continued through 1/5/24 when the *********** who was funding the loan called for additional information. I advised them that I was not pursuing funding for the loan and was attempting to have the vehicle returned to Roseville ***** *********** also advised Roseville Chevrolet of the same. After repeated phone calls between myself and the Sales manager, being told that we are working on the problem, I will call you back. I need to talk to my GM, I will call you back. Never receiving a return phone call. Then today, 1/16/24, I receive an email from a bank that they found to fund the loan. I had also requested that the warranty be cancelled as I did not wish to pay the incredibly high price, only to find out it was funded with the loan. From day one, all I wanted to do was trade back this vehicle as is stated in the contract, and from day one all that I received were lies and stalling tactics.

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Around November 2022. My vehicle at the time was in the process of being bought back due to being un repairable under warranty. I was in need of a vehicle for my family ASAP and went to roseville ****** I found a genesis *** 2018 that was priced around *****. ***** was ***********. I explained the situation and he started working with me on the vehicle, I asked about another *** that was exactly the same with similar miles priced almost 10k cheaper, to which he said it was already sold. I test drove the 39k *** and everything seemed great. After about a week of working on getting me approved, he called and said he got the approval but had to pull some favors. In we went to sign. At signing he quickly ran through all the documents, but did not go over the history of the vehicle and slipped the carfax in unsigned and un reviewed. About a month later my rear *********** was bald, and the vehicle kept pulling to the right. I replaced the tire and got an alignment. Another month - 2 months later the tire was bald again and alignment was off again. So I again got another alignment and tire. A month later the same issue, so I went to a ******************* who then asked me if the vehicle had been in an accident, and told them not that I am aware of. They replaced my tires and did an alignment to spec. A month later the vehicle was pulling again. 2 months and the tire was bald. I reached out tobthe dealership with no response. I contacted BAR which ended dup getting some money back for my tire replacements but nothing with the dealer. Over the next couple months the csr continued to pull to the right and replaced multiple tires again. After reviewing my documents I found f the carfax un signed and found that the vehicle had been in an accident. I reached out to the dealer and filed a q star review to which I received a response to contact the *** I never got a response from the *** I have now had the car repo due to the condtsnt repairs and high interest rate they gave me.

• Initial Complaint

  09/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Ran a hard inquiry against my credit after informing me that the pull will not be a hard inquiry, throughout the process they told me they only do soft inquiries. Also tried to sell me a ***** bolt euv for 15k or so over markup , after a while it dropped below that number but they insisted i cannot buy the car without lojack and tracker installed.

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a 2020 traverse on July 15 2023. Prior to leaving in my new vehicle it didn't **** on me to check my headlights to see if they worked, for it was daylight outside. When nighttime did come, the outer rings of the headlamp is still mechanically functional but is much dimmer. Me being a woman and not mechanically inclined didn't expect my headlights were out because of that outer ring. I didn't realize my headlights were out until my boyfriend got in my vehicle for the first time at night. We stopped on the side of the road and figured out they were out. I went back into the dealership to see if they could replace on their time and dime. I was approached with much hesitation and very little urge to help me. I felt like the customer service was there when I was purchasing the vehicle but when I brought the vehicle back that customer service was no longer there.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Purchase a certified used car from Roseville Chevrolet on July 8th. This car was advertised it came with a 172 point inspection. Noticed the steering wheel was a bit off center so we decided to get a front end alignment at my cost to fix it. Took it to a closer dealership in Stockton. They called and said they couldn't do the alignment due to a hole in the right rear control arm. They sent a picture to show the problem. It's about the size of a golf ball. Went ahead with the repair. Called Roseville Chevrolet no call back. Emailed them got a call back said they would look into it. Waited a week for an answer, none came and called again. The customer service manager ******* no longer works there. Talked to the sales Manager ******. He said they did the inspection and the problem must have happened after the purchase. They were not going to do anything about it. I have the part and you can tell the hole has been there for awhile based on the color of the metal. We were asking for $380 for the part and repair. We were very reasonable with them but they seem to not be a reputable business.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was told by the dealership my loan was not approved by the bank and had to bring my vehicle back and they would give me my refund for the deposit I put. On Friday 5th of may ************************************************************************************************************************************************************ *******. Then when I arrived there was no check but they demanded keys back they refused to give me my check or cash then told me the business office was closed to come 5/8/23 there would be a check ready I arrived to the dealership and no check still they told me they have no one that can sign one and gave me the run around. I want to get help getting my check back there not willing to give it to me and there something fraudulent about this I am not sure why they wouldnt let me keep my car but want to keep my money

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  See attachment

  Business response

  03/24/2023

  I spoke with my service manager *************** and we did not find any records for this vehicle. Could the information be under someone else and are they sure they brought the vehicle here to Roseville Chevrolet. 

  Customer response

  03/29/2023

  I am rejecting this response because: wrong complaint sent. Corrected complaint: March 5th I tried to buy a ****** Leaf. We signed and I put down a $3500 down payment. The next day my finance persone, ******, called me and said that financing fell through, the dealership lowered the price as much as they could, but I would have to come up with an additional $3500 to put down, or return the car. I couldn't put down anymore money, so I would have to return the car the next day. That night I went to another dealership to buy my 2nd car choice. The next morning I brought the Leaf back and to get my refund. A sales manager came out to find out the situation and I explained what ****** had told me and because of that I bought another car. ****** then said that my refund check should be cut that day. The next week I was told that because I was going to purchase the 2 day return option, my refund was minus the $150 purchase price and $500 restocking fee. The reason they said was that they could have actually reduced the price so I wouldn't have to pay anymore, but since I was lied to about that, and bought another car, I returned a good deal. Bottom line, I was told the deal was canceled because of financing, but then told it was my fault.
  

  Business response

  04/18/2023

  Hello, 

   

  This is what my Finance Director has provided for me. It is a cancellation he purchased to be able to return the car. He exercised his right and brought it back within the time frame. ****** my finance director has highlighted the important pieces so you can see he signed and it shows the fees he need to pay if the vehicle is returned. 

  Customer response

  04/24/2023

  I am rejecting this response because: I never purchased the cancelation agreement because financing fell through, and I was called and told that I needed to pay an additional $ ****. If I couldn't or wouldn't pay more money, I would have to return the car. The car wasn't returned because I changed my mind about the car. I returned the car because financing fell through and I was told that I had too. If I wasn't going to purchase the cancelation plan, the deal still would have been canceled, because financing fell through 

   

  
  

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought car end September- they charged me $3700. for something that was already on car which they said was not. Fought for 3 weeks with their lies about check in mail until BBB was called then check was sent. NOW they charged me $630 DMV fees for one year but I got registration renewal for $616. They did not turn in fees . I figure they owe me $450 for overcharge of fees. Getting run around again about my refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩