Business ProfileforRoseville Hyundai

Compensation for lost vehicle time and vehicle repair for body damage the dealership admitted to causing.Overview of latest interaction:Last year the engine light came on, we attempted to get it into the dealership but a standard appt wasn't available for a few months. So we had a shop look at it and they advised to contact the dealership as the code indicated the need for a sensor that was very common with Santa Fe's as meaning the engine was "knocking". Once in the dealership it was determined yes the engine needed to be replaced and it would be 23k$. But that they would attempt to use the extended warranty. Hyundai denied the initial warranty but we had a cpo warranty and could pursue that. Weeks went by with checking in and no updates. I called the cpo myself and they stated they had requested multiple times for the documents to be submitted. I called the service advisor whom gave an alternative story which was found to be false.I setup a meeting for all parties and we got it ironed out, I was told by the dealership since they had to redo the documents it would be a few weeks longer before we had an answer because they couldn't get the vehicle in again but would keep it until they could. Then I followed up weekly, again getting mixed stories from the dealership compared to the cpo. Organizing another meeting I got to the bottom of it, the final documents were never sent because the dealership admited it was too difficult. The dealership claimed they were unaware still and I had to again get the ball moving forward. I was then told it would be 3-6 months that the vehicle would be under repair. With a loaner car not available for a large portion. Once it was finally available it was given for only a handful of days, which was charged to our cpo. Then very thankful the vehicle was repaired months early....with body damage now present. Then multiple texts and emails sent to the service advisor with no response. We were left being essentially ignored for weeks.