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ComplaintsforAnderson Tow Service
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Literally the worst experience! Every one was rude from the first and only escalated things by insulting and telling us we are terrible people and even calling ** racist! Its like they are projecting. Oh and they wrecked my girlfriends car and are trying to not pay for it. I guess we will let *********** and insurance figure it out until then Im gonna make it a mission to make you lose your contracts.Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was towed for being illegally parked from private property on Dec 6th. When I called they had just picked it up the same day & told me it would cost 515$ to pick my car up same day. 80$ daily fee for storage. I went today December 9th to retrieve my vehicle & was informed that I cannot go to my vehicle to retrieve the ******************** so I gave them the key. They went to my vehicle & looked in glove box said they couldn't find it. I'm from ******* & just came down a few weeks ago so all of my stuff, clothes, hygiene & personal paperwork are in my car. They refused to let me retrieve my personal belongings & told me to leave the property. And never gave my key back.Business response
12/12/2022
You miss abandoned your vehicle on private property, it was improperly parked taking up to parking spaces. Photos are provided upon request. In order for the vehicle or property to be released to you you need to provide proper documentation stating that you are the legal registered owner, which you could not provide us with. Our rates are contracted rates that are approved on a yearly basis with the California Highway Patrol. You were asked to leave the property because you were **************** and the office was at the point of closing time.
Your vehicle and property will be released to you when proper required documentation is provided.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.