ComplaintsforArbor View Veterinary Clinic
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my puppy for his rabies and one other shot.The vet gave the puppy one shot in my presence and the second shot in the back because she was having trouble. I heard my puppy scream in pain.While in the exam room the doctor had the 2 syringes on the exam table. I noticed that the syringes were two different colors.For 2 days my puppy could not move. He could not go get food or a drink. Every time he did try to move he screamed in pain. He screamed in pain if I tried to help him move so I left him in the same spot because there was nothing I could do. Absolutely heartbreaking. At the time, this puppy weighed 4.6 pounds (approx.) and had zero body fat. He was just skin and bones.I contacted Arbor View to inquire what why they were two different colors and what size needles were used.I was called back by ***** who I believe is the area representative. ***** told me that the different colors on the syringes showed what medicine was in the vial. After I got off the phone I googled what does the different color syringes represent and I found out that it is the "gauge size" of the needle and not what is inside the vial so I called ***** back who then told me that for them, it is the medicine.This did not sit well with me, my puppy was in so much pain could not move, he could not even adjust himself without screaming in pain. Not whimpering, screaming!I then called the breeder who told me that the color is the gauge, not the medicine. I asked her to call her vet and find out what size needle should be used on this tiny creature and was told ***** gauge I googled again and still came up with the fact that the color coding is needle size.I called ***** again because I want to know the size needles used and she has just ignored me. I created a yelp regarding this in hopes ***** would call me and tell me the truth but no. She is not responding to anything.The appt was MAY 25. I am not going away until I know what size needles they stabbed my puppy with!
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.