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Find a Location

Atlantic Street Veterinary Hospital has 1 locations, listed below.

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    Business ProfileforAtlantic Street Veterinary Hospital

    Veterinarian

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1100 Atlantic St, Roseville, CA 95678-1812
    BBB File Opened:
    9/20/2001
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Alternate Business Name
    • Atlantic Street Vet Hosp
    Business Management
    • Mr. James Young, President/CEO
    Contact Information

    Principal

    • Mr. James Young, President/CEO

    Customer Contact

    • Mr. James Young, President/CEO

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On Tuesday March 14th of this year 2023, my puppy was sick and vomiting and wouldn't stop. He had thrown up a childs sock and a hair tie, but his condition was not improving. My normal vet wasn't open on this day so I went to who they recommended. I got an astronomical estimate from 3k up to almost 7k. They expect you to pay this before any of the things they have told you are needed are even done. I should have been suspicious at this stage but was told this was a ballpark and anything not used will be refunded back. I got a call that night letting me know they found the obstruction. I mentioned to her that the estimate was very high and I wanted to get him at the earliest time to avoid extra charges. She assured me she would let the day doctor know and that I shouldn't be anywhere near the *** on my estimate. I ended up calling for status TWICE! When I got there I was told I owed almost 500 more dollars on top of the *****, that I was able to acquire from the creditor they suggest to sign up for to help with costs. I asked for a review of the charges, i was told all of them checked out and they didn't see any notes for the daytime doctor. I was told they don't usually call for updates. I'm confused as to how I was supposed to know he was ready.My dog reeked of vomit, a cheap cone was tied around his neck in addition to his stomach bandage and foot wrap. The condition of my dog post op was insulting. Using a pet owners desperation to save their life against them to charge costs like this should be illegal.This doesnt account for the fact that they were supposed to do their best to make my dog comfortable until my vet could be contacted in 12 hours. They purposefully never mentioned this. They proceeded to insist that he would need surgery. My veterinarian was extremely upset with their disregard for what I needed as a consumer. They had an obligation to work in ******* with my existing doctor, they failed to do so, to my financial detriment.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cortney K

    1 star

    05/12/2022

    Not a safe place for your pet. Our 2-year-old dog was critically ill. He needed isolation so the first thing they told us was we couldn't come in or see him due to contamination but when we got there, they weren't consistent or ready for our dog. A tech that just carried a dog inside from a car &d then came to us w/out a gown or changing his gloves was all over our dog. He had a pair of gloves on with an ink line from a pen on his glove. He pulled his jowl back to touch his gums & called for a ******. Receptionist didnt gown up & was not wearing gloves. They ran him in. She went from the back of the hospital directly to her desk wearing the same scrubs and no gloves. They put us in a room w/out us being able to wash up. After, we were led out of the room to the front lobby where other owners waited still in our same ********************** same tech who first handled our dog came to us in the waiting area and was still wearing the same scrubs (not gowned) & gloves w/ the ink line on it. We paid over just under $6k for 3 days of care. They gave him hospice-type care. We asked for the ** tube. We asked about plasma. They are ALL ABOUT MONEY. Not even 24 hours after admittance, they were already asking for more money. 3X they gave us 3 different [increasing] estimates... $4900... $5500 and then $6400 w/in hours. We tried to talk about a plan of ****** "Dr" *********************** hung up on us and then refused to talk to us after we tried to reconnect."Dr" **** De ************ threatened to remove our dog from IV ********************* and his ** tube (feeding tube) when we were having trouble w a money transfer. Utimately disconnected his IV & Pulled ** tube setting him back days of progress. They rolled him into the parking lot for his to leave having thrown his patient folder in our car. We drove to *** where **** cost was $1200 to begin care. High end estimate for 3 DAYs care, $5000 that we could pay at the end of care. They are rude and LIED about treatment. Cruel & Sick!!!!!!

    Local BBB

    BBB of Northeast California

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