ComplaintsforSpyder Auto
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Complaint Details
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Initial Complaint
12/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
CarId order number ******** Order date 11/19/2022 Bought for Christmas. Unwrapped on 12/25/2022, attempted to install and then realized there was damage to taillight. I contacted about damage to CarId , the place from where I purchased, on the same day, December 25th.SPYDER ALT-ON-FF15009-LBLED-BK - Black Fiber Optic LED Tail Lights One of The taillights were damaged I was told they would be sending me return labels and issue the refund and then I was contacted saying the spyder company will not replace or refund my money.Business response
02/01/2023
Spyder Auto does not cover warranty for end users. Spyder covers warranty for vendors. If an item is found to be broken upon arrival a claim must be filed by the vendor. The vendor will not cover broken items once the item is installed or partially installed.Initial Complaint
02/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought a set of Spyder�® PRO-JH-CIM15-LB-BK - Black LED DRL Bar Projector Headlights from a distributor (CARid.com) of Spyder products. One of the Headlamps became defected about 6 months after installation. I called them and I was told to record a video and send it to them so they can review it for a replacement decision. After I sent the video of the defected part while under the warranty I was told that Spyder approved the request for replacement in September, they explained to me that I had 20 days to return the defected part or be charged full price for the item. I did not proceed to go through with the return because I would have to take it to a body shop to uninstall/reinstall them and I was not able to find someone that could do it in the time frame given. The shop that installed them could not set up another appointment in time. I finally after about 4 months I was able to find a shop to do it so I gave them a call to go ahead and switch the headlamps. I was told that they would not honor the exchange because it is out of the warranty time frame of December 2021. I could understand not honoring the warranty if I did not have proof of them being defected at the time it was under warranty but they have a video of the item being defected when it was under warranty. I do not think it is right to have proof that a product is defected under warranty and not honor the exchange past the warranty time due to the special circumstances of having them attached to your car and having to get a body shop to put them in and take them out. I am looking for an exchange I didn't want a refund! I would hope they can honor my fair request. Spyder and Myself have the video proof of the defect of the product while under warranty if needed.Business response
04/13/2022
Business Response /* (1000, 5, 2022/03/25) */ Customer is out of warranty, customer had ample time to go through the warranty process.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.