Business ProfileforSuperco Home Theater & Appliances

I bought a range hood, but the salesperson didn't understand my needs, so I bought this range hood, it can't be used, and the return will be deducted by 15%. The brand of the range hood is Pacific from Taiwan. I repeatedly asked if it could be used when I purchased it, but this range hood cannot exclude smoke from the house, so I asked to return it, but they have to deduct me 15%, which is their responsibility , but ask me to bear the cost.

Dear Kenny. We are sorry to see that you feel the resolution was unfair to you. As you know your range hood was installed by a Pacific authorized installer. After your complaint Pacific had sent their own technician to determine if your unit was defective. After inspection, Pacific technician determined that the unit was operating normally, and the installation was done correctly. So they could not accept a request for return when a unit was operating normally. You then brought in the product to our store for a refund. Our policies also clearly indicate that to get a full refund the product has to be unopened and unused. If we accept an used merchandise for return, there would be a 15% restocking charge. (This policy is clearly stated in simple language on all invoices, and is common practice to cover cost to have to clean and resell products as used.) We accepted the return of your installed and used merchandise as a courtesy to you and to resolve this matter.

Pacific has been manufacturing and selling range hoods for decades. It is a popular brand, especially in Asian communities. The design of this particular model, SC8130BS TruSteam Range Hood, is actually quite common in Asian range hoods. They are definitely made to sufficiently work with any standard 30" ranges or cooktops. The depth of a range hood unit cannot be as deep as the range itself, for the simple fact of avoiding banning one's head on the range hood when cooking. We have tried to assure you that is not a design flaw. In fact if you check you can find range hoods with even shorter depth in major brands.

Sorry for a long wordy response. But we hope you can see that we have worked fairly to resolve your concerns.

Your display is just an arrangement of range hoods up and down. The cooktop contrast is not shown. Photos say it all. The Pacific brand is only suitable for Asian stoves, not American made stoves. Your reasons are very good. Not suitable for the US market and have design flaws. At the same time, you simply do not recognize your own problems. A line on the receipt states that the return is a small 15% charge. According to the relevant laws of the United States consumer electronics. Your behavior is deceptive. It is recommended not to go to this store.