ComplaintsforSuperco Home Theater & Appliances

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  purchase date 03/04/2022 Payment amount ****** Provide a brand ******* 30" steam Rang hood When I bought it, this cooker hood did not fit my ******* 5-burner cooktop and couldn't keep the smoke out. And the design of this ******* brand is flawed. I don't know why it can be sold in the US market. The two exhaust fans are located on the inside, but all the stoves are on the outside for cooking. This problem was also not mentioned by the sales, so I asked for a return, but ******* only agreed to refund 85%, which is their responsibility, but it is unreasonable for me to bear 15%. Hope it can help solve the 15% deduction problem.

  Business response

  05/25/2022

  Business Response /* (1000, 14, 2022/05/25) */ Dear *****. We are sorry to see that you feel the resolution was unfair to you. As you know your range hood was installed by a Pacific authorized installer. After your complaint Pacific had sent their own technician to determine if your unit was defective. After inspection, Pacific technician determined that the unit was operating normally, and the installation was done correctly. So they could not accept a request for return when a unit was operating normally. You then brought in the product to our store for a refund. Our policies also clearly indicate that to get a full refund the product has to be unopened and unused. If we accept an used merchandise for return, there would be a 15% restocking charge. (This policy is clearly stated in simple language on all invoices, and is common practice to cover cost to have to clean and resell products as used.) We accepted the return of your installed and used merchandise as a courtesy to you and to resolve this matter. Pacific has been manufacturing and selling range hoods for decades. It is a popular brand, especially in Asian communities. The design of this particular model, SC8130BS TruSteam Range Hood, is actually quite common in Asian range hoods. They are definitely made to sufficiently work with any standard 30" ranges or cooktops. The depth of a range hood unit cannot be as deep as the range itself, for the simple fact of avoiding banning one's head on the range hood when cooking. We have tried to assure you that is not a design flaw. In fact if you check you can find range hoods with even shorter depth in major brands. Sorry for a long wordy response. But we hope you can see that we have worked fairly to resolve your concerns. Consumer Response /* (3000, 17, 2022/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to relevant national regulations, for consumers, unconditional return within one month is more because of the defects of your products and deceived consumers, resulting in products that can work in the case of design defects, sold to consumers, and deducted 15%, this It has nothing to do with your so-called politeness. Your product must be returned if it does not meet the requirements. Because of your reasons, I bought a more expensive product. I reserve legal rights. My request is full refund of my money.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩