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ComplaintsforRyan & Ryan Construction, Inc.
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a kitchen remodel completed with new kitchen cabinets in 2016, the **trap that was installed under the kitchen sink has become loose numerous times which has lead to massive leak under the kitchen sink cabinet which then has caused the brand new cabinet to warp, wood has fallen apart and a ton of mold to grow. This issue had started back in 2017 which they were informed of. I had texted them to call and come out and was ignored numerous until finally someone came out in 2020 to fix it but the issue had persisted. I finally spoke to the owner **** ** July of 2021 and was told that the issue would get resolved. Its now December and nothing has been resolved so Im given no other choice but to file this complaint.Business response
01/05/2022
As I told ****** that this threaded p-trap could not come off unless tampered with. ****** and her husband had soccer ***** pushed up on this drain pipe and the husband took this drain pipe apart. I told ****** we would take care of this as soon as we could. We have talked and sent text messages back and forth letting her know she is on the schedule, but having limited employees and this COVID affecting everyone, to please have patients and we will get this done as a ( good faith gesture ) repair as soon as we can.
So we are hoping to get this on the schedule some time this month or next.
Thank you,
Customer response
01/06/2022
Complaint: 16368710
I am rejecting this response because:
Sincerely,
***************************
In response to Garys comment about us tampering with the pipeit was never tampered with. It had come loose shortly after they did the work, many, many times. I contacted them to inform them, they didnt respond, so my husband put the ball underneath because I needed it to be held in place out of pure desperation because it kept coming lose and I need my sink to be functional.
This has been an ongoing issue since PRE-COVID and Ive been told since JULY that this will be fixed ASAP. We are now in January. If customer satisfaction means so much to this company they would come after hours or the weekend to fix this mess. We are dealing with mold here (see photos) this is unacceptable.
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Contact Information
423 Littlefield Ave
S San Fran, CA 94080-6106
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.