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ComplaintsforLightyear 3D
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction date Tue, Apr 2 2024 in the amount of $95.65. Delivered Tue, May 28 2024. The business advertises a 14-day return window. However, when I tried to get the information on how to return it or a return label I called and was sent to a full voicemail box. The item arrived with air bubbles from not being glued down. Then I tried emailing them multiple times and I got no response.Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Transaction date 12/25/23 in the amount of $66.74. The item was shipped January 25, 2024 and was delivered 02/05/24. The business advertises quality products and a 14-day return window if there's a problem with the product. However, when I tried to get the information on how to return it or a return label no one answered the phone or returned my call. I made multiple phone calls. The reason I wanted to return it or have some other form of resolution is because the product failed on my first use. It's a build plate for a 3D printer and it delaminated. Then I tried emailing them and I also got no response. I sent the first email to them on 02/06/24, explaining the problem, along with a picture of the damaged product, asking for a way to fix the product. I sent the second email on 02/09/24 asking for a fix or a replacement. I sent the third email on 02/28/24, telling them I'd contact my credit card company for resolution. I did contact my credit card company but they said the company was correct in charging my credit card and they couldn't give any further help in obtaining a refund on the damaged product.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.