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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 1/2/23 took my vehicle to install hitch plug. I found that they damage my left tail light. I later found out that they did not do the installation correctly. I later brought my vehicle back to the shop to have them install the hitch plug correctly however afterwards they rip my headliner open and damaged the clip without repairing and replacing the missing part.Business response
03/20/2023
We have tried to reach ****** with no luck. It is a simple issue that we need to fix. We feel like we have made the necessary effort to get ******* vehicle in here to repair it. If their is a way to get him to call me at ************, I would be happy to talk to him and remedy the situation.
*******************************
Owner
RackNRoad
Customer response
04/05/2023
I am rejecting this response because:
Hi,
I writing in response to your message on the complaint being close. I want to let you know that no longer trust them to work on my vehicle even though. Therefore even if they try to reach out to me I feel that since I could no longer trust to provide good service I will not take my vehicle there again. I have brought my vehicle to them the first time and they damage my taillight and did not do the installation correctly. When I brought it back the second time they damaged my headliner. You can see why I refuse to bring my car back to them. I would like a refund at this point. If you can reach back to me I would appreciate it. Thank you.
Best regards,
*******************
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Contact Information
2021 Arden Way
Sacramento, CA 95825-2201
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.