ComplaintsforFirestone Complete Auto Care
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Complaint Details
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Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 14th I brought my vehicle into Firestone at ************************************************************ to have my A/C repaired. I was told : th23ere was a diagnosis fee to figure out what needed to be done to fix the issues. I agreed to have the issues diagnosis and drop my car and keys off. I was contacted at 9:23am and was told the issues was with the compressor and it needed to be replaced. I agreed to the charges to replace my compressor and was told they would call back when work was completed. I received a call at 11:19am that the A/C repair was completed and is ready for me to pick up. I picked up my car around 3:15pm and on the drive home discovered that the A/C was still not working. I called the store back and explained the A/C was still not working and was asked to bring the car back in. At this time i explained I do not have a fixable scheduled to guess keep bring back my car. I requested that once i brought my car back in that they make every effort to get the repair completed so I do not have to come back again. I than dropped my car off on October 16th, they had the car all day I finally got a call that the repair is done around 3:30pm. I went a picked up my car and again on the drive home discovered the A/C is still not working. I called the store to advise them the A/C is still not working. I was told that I need to take my car somewhere else to be fixed. I asked if they are going to return the charges so i could go get my car repaired some where else. I was told no refund would be given. I asked why was I charged a diagnosis if they are going to just attempt to replace parts and hope it works. no legitimate answer was given. I also asked why the repairs were not verify to fix the issue before calling me to tell me the issue was fixed. I did not get an answer to that either
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.